Product Specialist Intern

Neara; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Rocketlane is seeking a proactive Customer Success professional to engage with global customers, assist with onboarding, and troubleshoot issues. You will work as a trusted advisor, translate customer needs to the tech team, and help drive successful Rocketlane journeys.

You will collaborate with engineering, product, and support to ensure smooth adoption, learn Rocketlane deeply, and grow with the role while delivering exceptional customer experiences.

Qualifications

• Experience using Excel for data handling and reporting.
• Basic programming skills helpful for workflow automation.
• Strong customer-facing communication and problem solving.

Responsibilities

• Engage with global customers to support onboarding and issue resolution.
• Act as a trusted advisor, troubleshoot problems, and gather feedback.
• Understand customer challenges and translate needs to the tech team.
• Collaborate with cross-functional teams to improve the customer journey.
• Proactively explore Rocketlane features to drive value for customers.
• Build relationships and drive customer success milestones.
• Summarize customer journeys and contribute to success stories.
• Leverage Excel and basic automation to streamline processes.

Skills

Excel

Basic programming

Customer service

Communication

Job description

About Rocketlane

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries.

We're a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

What will you do ?

1. Connecting with customers worldwide to make Rocketlane their one-stop solution to all project delivery and onboarding woes.

2. Tackle customer issues, be a trusted advisor of Rocketlane, and troubleshoot customer problems like a pro.

3. Dive into customer challenges, get hands-on, and ask the questions that get to the heart of the problems customers face.

4. Translate customer needs into simple language when collaborating with the tech team to solve

5. Function like a part of the customer squad, build connections, and brainstorm solutions alongside the customer.

6. Dive into product know-hows and show you can handle it on your own. Brownie points if you naturally explore our products without constant nudges.

7. Envision yourself as the superhero of customer success: Take their Rocketlane journey to the next level - help them become pros and turn them into success stories.

8. Candidates with Excel and basic programming skills are good to have.
   

You should apply if

1. You are a proactive and confident individual eager to engage with and support our global customers.

2. You are excited to learn and showcase your Rocketlane expertise, assisting customers and helping them make the most of our product.

3. You have a curious mindset and enjoy solving problems by asking the right questions, understanding customer needs, and troubleshooting effectively.

4. You are a strong communicator, capable of bridging the gap between customers and internal teams (engineering, product, etc.), ensuring smooth collaboration.

5. You are empathetic and customer-focused, recognizing that delivering great customer experiences contributes to the company's overall success.

Why join us?

At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays:

• Impact and ownership: You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen.

• Work with the best: We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.

• Celebrate wins: Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.

• Learn and grow: We're all about learning - and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).

Flexibility and balance:

While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours-so you can bring your best energy, whether you're an early bird or a night owl. Pajamas optional (at least outside the office).