Community Success Manager

Rocketlane; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Flexibility around hours

Opportunities for growth

Team celebrations and outings

Job summary

A fast-growing SaaS company in Chennai seeks a Community Lead to manage and nurture its customer onboarding and professional services communities. In this role, you will engage directly with members, plan events, and transform community insights into valuable content. The ideal candidate has up to 3 years of experience in similar roles, strong communication skills, and the ability to build relationships quickly. The role offers flexibility and a vibrant workplace culture focused on growth and impact.

Qualifications

• 0 to 3 years of experience in community, events, or content roles.
• Ability to build trust and relationships quickly.
• Self-driven and comfortable working across many threads.

Responsibilities

• Own the roadmap, programming, and health of all Rocketlane communities.
• Engage members directly through onboarding and outreach.
• Plan and host online and offline events including local gatherings.

Skills

Strong communication skills

Relationship building

Organizational skills

Job description

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects, reducing chaos and boosting customer satisfaction across industries.

We’re a close-knit team of over 200 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc.

Profile overview

Rocketlane runs multiple communities that bring together leaders from customer onboarding, professional services, and delivery operations. preflight is a 3000+ member space for onboarding and cs leaders. ps club is a peer network for professional services executives. Rocketlane guild is a closed community for our customers. the frontline forum brings together forward deployed engineers building the next generation of delivery teams.

The goal of these communities is simple. to create places where learning, relationships, and ideas compound over time. This role owns that charter. The community lead builds and nurtures these ecosystems with intent. The work is not about scale. It is about creating high touch, personal experiences that help people connect, learn, and grow together. Every action should add value to members with no expectation of return.

You will work closely with the founder and the marketing team to strengthen and grow these communities and shape how rocketlane shows up in the broader ecosystem.

What you will do?

• Own the roadmap, programming, and health of all rocketlane communities.
• Engage members directly through onboarding, outreach, and follow-ups.
• Plan and host online and offline events including local huddles and the annual propel and ps club gatherings.
• Translate learnings from the community into insights, content, and programs for marketing.
• Maintain quality and relevance in every interaction, post, and event.
• Identify and support emerging voices, speakers, and advocates within the network.
• Measure health through participation, retention, and engagement quality.
• Experiment with new formats that strengthen relationships and learning.

You should apply if

• 0 to 3 years in community, events, or content roles
• Strong communication and writing skills
• Ability to build trust and relationships quickly
• Organized, self-driven, and comfortable working across many threads
• Hands‑on mindset with focus on doing what does not scale
• Bonus: experience with B2B, SaaS, or leadership communities

What success looks like?

• Members consistently engage, share, and return
• Community discussions surface insights that inform content and product direction
• Each community grows through credibility and word of mouth
• Every interaction feels intentional, human, and valuable

Why Join Us?

At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays:

Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen.

Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.

Celebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.

Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).

Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).