AI Implementation Manager (US Timezone)

Neara; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Rocketlane is a fast-growing SaaS company focused on customer onboarding and professional services automation. We’re seeking a seasoned, customer-facing professional to drive successful implementations and strong client relationships.

You will work with REST APIs, build custom integrations, and partner with cross-functional teams to deliver outcomes that matter for our customers. Join a tight-knit team that values learning, ownership, and customer obsession.

Qualifications

• 5+ years of experience in a customer-facing role at a SaaS company (implementations, onboarding, or technical consulting).
• Hands-on experience or exposure to REST APIs and custom integrations between SaaS platforms and third-party tools.
• Strong organizational and analytical skills with attention to detail.
• Critical thinker with proven ability to solve complex problems and quickly learn new technologies.
• Customer-first mindset and passion for building long-term customer loyalty.
• Excellent written and verbal communication skills.
• Active listening and empathy for customers; motivated to deliver meaningful outcomes.
• Strong product and consumer thinking experience across roles.
• Experience with CRM, ERP, project management, or fintech platforms is a plus.

Responsibilities

• Assist with customer onboarding and implementation projects.
• Help design and deliver integrations using REST APIs and connectors.
• Provide guidance and best practices to ensure customer success and retention.
• Collaborate with cross-functional teams to resolve technical and business challenges.

Skills

Customer-facing

REST APIs

Custom integrations

Analytical skills

Communication skills

Problem solving

Customer empathy

Product thinking

Tools

CRM

ERP

Project management tools

Fintech platforms

Job description

About Rocketlane

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.

We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.tners India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc.

What will you do?

• You have 5+ years of experience in a customer-facing role at a SaaS company, preferably in implementations, onboarding, or technical consulting.

• You have hands-on experience or exposure to REST APIs and have worked on custom integrations between SaaS platforms and third-party tools.

• You bring strong organizational and analytical skills, with a sharp eye for detail.

• You are a critical thinker with a proven ability to solve complex problems, and you're comfortable learning new technologies quickly.

• You have a customer-first mindset and are passionate about building long-term customer loyalty.

• You possess excellent written and verbal communication skills and can clearly explain technical concepts to both technical and non-technical audiences.

• You listen actively, empathize with customers, and are motivated to deliver outcomes that matter.

• You’ve demonstrated strong product and consumer thinking throughout your career, balancing user needs with business goals.

• Experience with CRM, ERP, project management, or fintech platforms is a strong plus.

You should apply if

• Strong organisational and analytical skills along with attention to detail

• Critical thinking and proven complex problem solving skills required along with comfort to learn new technologies.

• Customer first mentality and enthusiasm to build customer loyalty

• Excellent written and verbal communication skills

• Ability to listen and empathise with customers

• Demonstration of good product and consumer thinking during his/her career

• Background in computing, telecom, mobile or digital media would be a plus.

Why join us?

At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays:

• Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen.

• Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.

• Celebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.

• Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).

• Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can…??