Product Specialist

Inter Ikea Group; Bengaluru; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Inter IKEA Group is seeking a Product Specialist with a strong OpenText xECM background to support our People Platform, focusing on OpenText xECM for SAP SuccessFactors. You will act as a functional and platform SME, gathering requirements, defining fit-for-purpose solutions, and coordinating with engineering to deliver secure, compliant, and effective document management across the employee lifecycle.

You will work closely with HR, DMS product teams, engineering, and external partners to

Qualifications

• Strong OpenText xECM knowledge including Content Server and metadata models.
• Experience with OpenText xECM, Content Server, and SAP DMS in HR contexts.
• Familiarity with OpenText integrations with SAP SuccessFactors and APIs/middleware.
• Excellent verbal and written communication, with customer-facing experience.

Responsibilities

• Engage with customers to understand needs and translate into functional requirements for OpenText xECM for SAP SuccessFactors.
• Prioritize requirements and collaborate with Engineering to deliver scalable solutions.
• Translate business requirements into application capabilities for secure, compliant employee document management.
• Support major releases, upgrades, and transformation initiatives affecting the platform.
• Assist with functional testing, UAT, and issue triage; communicate status clearly.

Skills

OpenText xECM

Content Server

SAP SuccessFactors

Requirements gathering

Stakeholder management

Communication skills

Tools

APIs

Middleware

Integration platforms

DocuSign

Job description

Job Summary

Are you passionate about Enterprise Content Management (ECM), HR digitalization, and SAP SuccessFactors? Do you enjoy working at the intersection of HR processes, document management, integrations, and business transformation? If yes, this could be your next opportunity.

We are looking for a Product Specialist with a strong OpenText background to support our People Platform, with a focus on OpenText xECM for SAP SuccessFactors. You will act as a functional and platform subject-matter expert, working directly with customers and stakeholders to gather requirements, understand business processes, define fit-for-purpose solutions, and coordinate with engineering teams to deliver secure, compliant, and effective document management capabilities across the employee lifecycle.

We believe you bring

• Strong hands-on knowledge of OpenText xECM and Content Server, with a good understanding of enterprise content management concepts and document lifecycle processes.
• Experience working with Enterprise Content Management platforms such as OpenText xECM, Content Server, and SAP DMS. Understanding document lifecycle management, retention policies, compliance, and employee document governance.
• Good understanding of OpenText integrations with enterprise applications, including SAP SuccessFactors; familiarity with APIs, middleware, or integration platforms is an advantage. Ability to work closely with engineering, architecture, security, customers, and external vendors.
• Excellent verbal and written communication, presentation, facilitation, and customer-facing skills, with the ability to explain technical concepts clearly to business audiences.

Experience

• 4+ years of hands-on experience with OpenText xECM / Content Server in implementation, configuration, business analysis, functional consulting, or application support roles.

The must-haves we see for this role are

• Strong OpenText xECM knowledge is mandatory, including Content Server, Business Workspaces, workspace hierarchies, document types, metadata models, permissions, business rules, and document lifecycle management. Knowledge of xECM for SAP SuccessFactors and HR document processes is highly desirable.
• Hands-on experience with OpenText xECM and Content Server is essential. Exposure to Archive Server, PowerDocs, DocuSign, SAP SuccessFactors, and GCP integrations is an advantage.
• Proven ability to gather and analyze customer requirements, document functional specifications, manage requirement clarifications, and support delivery of enterprise application enhancements.
• Ability to engage confidently with customers, lead requirement workshops, manage expectations, resolve functional questions, and maintain clear communication between business and technical teams.
• Strong stakeholder management and customer communication skills, with the ability to bridge business requirements and technical delivery across engineering and vendor teams.
• Good understanding of integrations, access controls, security, compliance, document governance, retention policies, and audit requirements.
• Knowledge of OpenText PowerDocs, document generation, DocuSign, and SAP SuccessFactors modules such as Employee Central, Recruiting, Onboarding, Offboarding, and Employee Documents is an advantage.

A day in your life with us

As Product Specialist for OpenText xECM for SAP SuccessFactors, you will bring strong platform knowledge and customer-facing skills to help translate business needs into clear requirements and workable solutions. You will partner with customers, business stakeholders, and engineering teams to ensure solutions meet functional expectations and platform standards.

You will work closely with customers, HR and business stakeholders, Engineering, Enterprise Architecture, Security, and external technology partners to clarify requirements, assess impacts, validate solutions, and support continuous improvement while maintaining stability and compliance.

• Engage with customers and business stakeholders to understand their needs, document requirements, and communicate functional options and constraints for OpenText xECM for SAP SuccessFactors.
• Prioritize business requirements, platform enhancements, and operational stability in accordance with business needs. Collaborate with Engineering teams to define and deliver scalable business solutions.
• Partner with HR and DMS Product teams to translate business requirements into application capabilities. Ensure secure, compliant, and efficient employee document management across the entire employee lifecycle.
• Drive continuous improvements in document generation, onboarding, contracts, digital signatures, document retention, and archival processes. Support major releases, upgrades, and transformation initiatives affecting the platform.
• Support functional testing, user acceptance testing, issue triage, and validation of delivered changes; help investigate incidents and communicate status and resolutions clearly to customers and stakeholders.

Together as a team

• You will work within the Group Function Digital Area supporting People Culture platforms across IKEAs global organization.
• Our team is responsible for delivering a world‑class Enterprise Content Management platform integrated with SAP SuccessFactors, enabling secure, compliant, and efficient management of employee documents throughout the employee lifecycle.
• We work closely with HR Product teams, Engineering, Security, Enterprise Architecture, Service Delivery, and external technology partners to ensure the platform remains reliable, scalable, and aligned with business priorities.

Beliefs

• Delivering secure and compliant HR document management. Building scalable enterprise platforms.
• Continuous improvement and innovation.
• Strong collaboration across business and technology. Ownership and accountability.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.