Senior Systems Engineer - OpenText XECM/Content Server

IKEA; Bengaluru; On-site; INR 400,000 - 650,000; Full time

Job summary

IKEA is seeking a Senior Systems Engineer in Bengaluru to own the OpenText xECM for SAP SuccessFactors platform. You will translate business needs into robust technical solutions and guide engineering delivery for secure, scalable document management across the employee lifecycle.

You will design, implement, and optimize OpenText xECM components, integrate with SAP SuccessFactors, and collaborate with Product Owners, Architects, Security, and Engineering teams to ensure high availability and

Qualifications

• Deep expertise in OpenText xECM and Content Server with ability to own technical decisions and guide implementation.
• Experience designing Business Workspaces, metadata, document types, workflows, permissions, and security models.
• Strong development experience with WebReports, LiveReports, Workflows, Event Scripts, and Content Server customizations.

Responsibilities

• Own the technical design and implementation of OpenText xECM for SAP SuccessFactors solutions, ensuring alignment with architecture and security standards.
• Design and govern Business Workspaces, metadata, document types, and workflow configurations.
• Develop, review, and optimize reports, workflows, and content server automations; establish reusable patterns and standards.
• Design and maintain custom Content Server UIs, including Smart View extensions and widgets, with upgrade impact in mind.
• Lead integrations between OpenText xECM, SAP SuccessFactors, and other enterprise apps, ensuring secure data exchange.

Skills

OpenText xECM

Content Server

SAP SuccessFactors integration

REST APIs

GCP services

Tools

OpenText Content Server

WebReports

LiveReports

Event Scripts

CI/CD

Job description

Who you are

Are you passionate about Enterprise Content Management, solution engineering, and building scalable digital platforms? Do you enjoy solving complex technical challenges, shaping technical solutions, and enabling HR digital transformation through technology? We are looking for a Senior Systems Engineer to join our People Platform team supporting OpenText xECM for SAP SuccessFactors. You will take technical ownership of solution design, engineering, integration, and operational excellence for our enterprise document management platform. You will translate business needs into robust technical solutions, guide engineering delivery, and ensure secure, scalable, maintainable, and high-performing services across the employee lifecycle.

We believe you bring

• Strong hands-on experience of 7+ years in enterprise content management, including substantial experience with OpenText xECM and Content Server; experience supporting SAP SuccessFactors integrations is highly desirable.
• Experience leading or playing a key technical role in at least one end-to-end OpenText xECM implementation or major rollout, preferably integrated with SAP SuccessFactors.
• Strong experience translating business requirements and user stories into technical designs, solution options, estimates, implementation plans, and clear engineering tasks.
• Demonstrated ability to provide technical guidance to engineers, coordinate cross-system delivery, review implementation approaches, and collaborate across teams and modules.
• Strong experience designing and configuring Business Workspaces, workspace hierarchies, document types, categories, metadata, security models, permissions, and business rules in OpenText Content Server, with attention to maintainability and governance.
• Extensive experience developing, reviewing, and optimizing OpenText WebReports, LiveReports, Content Server Workflows, Event Scripts, and workflow automation, following sound engineering and performance practices.
• Experience developing and configuring custom Content Server user experiences, including Smart View customizations, perspectives, widgets, forms, and UI extensions; ability to assess maintainability and upgrade impact.
• Strong understanding of REST APIs, enterprise integration patterns, authentication and authorization mechanisms, error handling, logging, and OpenText Content Server APIs.
• Experience working with Google Cloud Platform (GCP) services, cloud integrations, APIs, monitoring, and enterprise application connectivity; ability to troubleshoot issues across system boundaries.
• Strong troubleshooting, debugging, and root-cause analysis skills, including the ability to lead resolution of complex production, performance, data-flow, and integration issues and prevent recurrence.
• Experience contributing to implementation planning, technical validation, testing strategy, release readiness, and production transition for OpenText xECM solutions.
• Knowledge of OpenText PowerDocs, document generation, template development, and document automation is an advantage.

This is our wish list

The must-haves we see for this role are:

• Deep technical expertise in OpenText xECM and OpenText Content Server, with the ability to own technical decisions and guide implementation.
• Experience designing and configuring Business Workspaces, metadata, document types, workflows, permissions, and security models.
• Strong development experience with WebReports, LiveReports, Workflows, Event Scripts, and Content Server customizations, including code/design review and performance considerations.
• Experience designing, building, and supporting enterprise integrations using REST APIs and cloud platforms, including robust error handling and observability.
• Experience with SAP SuccessFactors integrations and HR document management, including secure handling of employee documents and lifecycle events.
• Knowledge of PowerDocs, SAP BTP, SAP Integration Suite, Google Cloud Platform, DevOps, CI/CD, automated testing, and enterprise monitoring tools is an advantage.

A day in your life with us

You’ll be a vital part of IKEA’s digital transformation by taking technical ownership of the OpenText xECM for SAP SuccessFactors platform. Working closely with the Platform Product Delivery Manager, Product Owners, Architects, and engineering teams, you will shape solutions, guide delivery, and ensure secure, scalable, maintainable services, high platform availability, and operational excellence.

This means that you will:

• Own the technical design and implementation of OpenText xECM for SAP SuccessFactors solutions, ensuring alignment with architecture, security, and platform standards.
• Design and govern Business Workspaces, workspace hierarchies, document types, metadata, security models, permissions, and business rules.
• Develop, review, and optimize WebReports, LiveReports, workflows, Event Scripts, and automation solutions; establish reusable patterns and engineering standards.
• Design and maintain custom Content Server user interfaces, Smart View extensions, perspectives, forms, and widgets, considering accessibility, supportability, and upgrade impact.
• Design, build, and support integrations between OpenText xECM, SAP SuccessFactors, PowerDocs, DocuSign, and other enterprise applications, ensuring secure data exchange and reliable processing.
• Define integration approaches and API contracts; troubleshoot cross-system failures, authentication issues, data inconsistencies, and performance bottlenecks.
• Lead or coordinate technical activities for platform upgrades, deployments, migrations, implementation, testing, and release readiness.
• Lead root-cause analysis for complex incidents, coordinate resolution with relevant teams, document corrective actions, and drive prevention of recurring issues.
• Partner with Product Owners, Product Specialists, Architects, Security, SAP, and Engineering teams to clarify requirements, assess trade-offs, estimate work, and deliver fit-for-purpose solution

Together as a team

You will work within the Group Function Digital Area, supporting People & Culture platforms across IKEA’s global organization and contributing senior engineering expertise to a globally used platform.

Our engineering team is responsible for delivering and supporting OpenText xECM for SAP SuccessFactors, enabling secure, compliant, reliable, and efficient document management throughout the employee lifecycle.

We collaborate closely with Product Owners, Product Specialists, Enterprise Architects, Security, Service Delivery, SAP teams, and external technology partners to continuously improve our platform.

We are a team that believes in:

• Engineering excellence through high-quality, maintainable solutions.
• Collaboration across business and technology teams.
• Continuous learning and innovation.
• Automation and operational efficiency.
• Ownership, accountability, and knowledge sharing.

IKEA has long been a global leader in home furnishing. We are proud of our vision to improve the everyday life of the many people. But our industry is quickly changing, and we need to adapt to stay competitive.

We see so many opportunities for what we can accomplish and have the ambition to be a world-class team. At the same time, we believe that our work is not just about building models, but also about learning and having fun together.

We can offer you:

• Work on some very interesting problems as described above, building reports, integrations, automation and document management solutions.
• Opportunities to have a global impact with your work.
• A team of great colleagues to learn with and from (with world-class experience across all aspects of Technology)
• Flexible and friendly working environment.