Product Solution Engineer

Vegapay; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Vegapay in Mumbai is seeking a Product Solutions Engineer to own production reliability across core credit, payments, and reconciliation services. You'll sit at the intersection of product, engineering, and clients, debugging deep issues and ensuring our platform runs flawlessly for banking partners.

You will partner with engineering to identify root causes, drive permanent fixes, and manage incidents with triage, SLAs, and post-incident RCA discussions.

Qualifications

• 4–6 years of experience in B2B SaaS, fintech or payments.
• Degree in Computer Science or equivalent.
• Strong SQL skills and data debugging.
• Experience with APIs and Postman.
• Familiar with logging/observability tools (Kibana/ELK).
• Knowledge of distributed systems and incident management (JIRA).

Responsibilities

• Own end-to-end production reliability across systems (credit, payments, reconciliation).
• Debug complex production issues across services and data layers.
• Partner with engineering to identify root causes and drive permanent fixes.
• Lead incident management with triage, prioritization, and SLAs.
• Lead post-incident RCA discussions with actionable insights.
• Monitor systems using logs, metrics, and alerts to prevent failures.
• Work directly with B2B clients to communicate issues and build trust.
• Create and maintain playbooks/runbooks for faster issue resolution.
• Support product launches and ensure production readiness.

Skills

SQL

APIs

Postman

Distributed systems

JIRA

Kibana

ELK Stack

Grafana

Prometheus

System design

Databases

Education

B.E./B.Tech in CS or related field

Tools

Postman

Job description

The Impact You'll Drive

At Vegapay, we're building the infrastructure powering next-gen credit programs for banks and fintechs. As a Product Solutions Engineer, you'll sit at the intersection of product, engineering, and clients – owning production reliability while solving complex, real-world fintech problems at scale.

This is not a traditional support role. You will be the first line of defense for mission-critical systems, the go-to person for debugging deep issues, and a key partner in ensuring our platform runs flawlessly for our banking partners.

The Hats You Will Wear

• Own end-to-end production reliability across credit, UPI, ledgering, and reconciliation systems
• Debug complex production issues across services, APIs, and data layers with strong problem-solving depth
• Partner with engineering teams to identify root causes and drive permanent fixes
• Drive incident management rigor including triaging, prioritization, and resolution within SLAs
• Lead post-incident RCA discussions with clear, actionable insights
• Proactively monitor systems using logs, metrics, and alerts to prevent failures
• Work directly with B2B clients (banks/partners) to communicate issues and build trust
• Create and maintain playbooks/runbooks for faster issue resolution
• Support product launches and releases, ensuring production readiness and smooth rollouts

The Perfect Fit

• 4 - 6 years of experience in B2B SaaS / Fintech / Payments companies
• B.E / B.Tech in Computer Science or related field (or equivalent experience)
• Strong hands-on experience in SQL (joins, aggregations, debugging data mismatches)
• Solid understanding of APIs and request/response flows; experience with tools like Postman
• Experience with logs and observability tools (Kibana / ELK stack)
• Proven ability to debug issues in distributed systems
• Familiarity with incident management and ticketing tools (JIRA or similar)
• Exposure to monitoring tools (Grafana / Prometheus)
• Understanding of system design basics (microservices, queues, retries, failure handling)
• Working knowledge of databases

Your Edge Over the Rest

• Experience in payments / banking / fintech systems
• Exposure to UPI, card networks (Visa, Mastercard, RuPay), ledger systems, or reconciliation flows
• You don't just fix issues you prevent them
• You combine deep debugging with sharp stakeholder communication

The Problem We're Solving

Financial institutions today are held back by legacy systems that are slow, rigid, and expensive to scale. Launching or evolving credit, lending, and UPI products often takes months, requires heavy engineering effort, and limits the ability to create personalized customer experiences.

At the same time, customer expectations have changed - speed, flexibility, and tailored financial products are no longer optional. Banks and fintechs need infrastructure that allows them to innovate quickly, adapt continuously, and scale without friction.

This is where we come in.

At Vegapay, we are building modern, configurable fintech infrastructure that enables banks, NBFCs, and enterprises to design, launch, and manage credit and payment programs with ease. Our platform brings together flexibility, speed, and control - helping our partners unlock new growth opportunities and deliver personalized banking experiences at scale.

The Opportunity Ahead

• Solve real-world fintech problems at scale with high ownership and impact
• Work directly with top banks and cutting-edge credit infrastructure
• Fast-paced, high-learning environment with strong growth opportunities