SRE

Vegapay; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Vegapay is seeking a proactive Site Reliability Engineer (SRE) to guarantee the reliability and performance of production systems. Responsibilities include monitoring application health, managing alerts, and ensuring timely end‑of‑day processing.

The ideal candidate has at least 2 years of experience in relevant fields and hands-on skills with monitoring tools like Grafana and cloud platforms such as AWS. Join us in innovating fintech infrastructure and delivering personalized banking experiences.

Qualifications

• 2+ years of experience in Site Reliability Engineering, Production Support, DevOps, or Infrastructure Operations.
• Hands-on experience with monitoring tools like Grafana and Prometheus.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.

Responsibilities

• Monitor application health checks to ensure high system availability.
• Manage production alerts and oversee critical EOD processing.
• Create, manage, and track incidents through closure.

Skills

Monitoring and observability tools (Grafana, Prometheus, CloudWatch)

Cloud platforms (AWS, Azure, GCP)

Production support practices

Incident management

Scripting for automation

Job description

Impact You’ll Drive

We are looking for a proactive and detail‑oriented Site Reliability Engineer (SRE) to ensure the reliability, availability, and performance of Vegapay's production systems. The ideal candidate will be responsible for monitoring applications and infrastructure, managing production alerts, overseeing critical end‑of‑day processing and driving incident resolution through effective triage and escalation.

Hats You Will Wear

• Monitor application health checks and ensure high system availability.
• Monitor infrastructure health, including servers, databases, network components, and cloud resources.
• Continuously track Grafana dashboards to identify performance bottlenecks, traffic spikes, and production anomalies.
• Monitor and manage end‑of‑day (EOD) batch processing jobs, scheduled tasks, and cron executions.
• Monitor end‑of‑day reporting jobs and ensure timely completion of core system and operational reports.
• Review, acknowledge, and respond to production alerts across monitoring platforms.
• Create, manage, and track incidents through closure, ensuring adherence to defined SLAs.
• Perform initial triage, coordinate with engineering teams, and follow the escalation matrix for issue resolution.
• Maintain incident logs, post‑incident documentation, and operational runbooks.
• Participate in on‑call rotations and support critical production activities when required.
• Identify opportunities for automation and operational efficiency improvements.

Perfect Fit

• 2+ years of experience in Site Reliability Engineering, Production Support, DevOps, or Infrastructure Operations.
• Hands‑on experience with monitoring and observability tools such as Grafana, Prometheus, CloudWatch, or similar platforms.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.
• Experience monitoring scheduled jobs, batch processing systems, and cron‑based workflows.
• Knowledge of incident management processes and production support best practices.
• Ability to work in a fast‑paced, high‑availability production environment.

Problem We’re Solving

Financial institutions today are held back by legacy systems that are slow, rigid, and expensive to scale. Launching or evolving credit, lending, and UPI products often takes months, requires heavy engineering effort, and limits the ability to create personalized customer experiences. At the same time, customer expectations have changed - speed, flexibility, and tailored financial products are no longer optional. Banks and fintechs need infrastructure that allows them to innovate quickly, adapt continuously, and scale without friction. This is where we come in. At Vegapay, we are building modern, configurable fintech infrastructure that enables banks, NBFCs, and enterprises to design, launch, and manage credit and payment programs with ease. Our platform brings together flexibility, speed, and control - helping our partners unlock new growth opportunities and deliver personalized banking experiences at scale.