Product/ Process Trainer

Highradius; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Fun-filled work culture

Equal employment opportunities

Pre-IPO growth

Job summary

HighRadius seeks a seasoned Training Specialist to deliver end-to-end product trainings for client users of the Order to Cash platform. You will create customized content and validate materials for global clients.

Collaborating with consulting, product, and support teams, you will manage the training lifecycle from design to go-live and enable post-launch LMS access. Strong communication and organizational skills are essential.

Qualifications

• Overal 3-6 years of professional services experience.
• Bachelor's or Masters Degree (preferably from tier 1 or tier 2 institutes).
• Location: Hyderabad.
• Mandatory: Good communication skills, Excellent Time Management skills, Good Analytical Skills, Good problem solving skills, Good presentation skills, Organizational skills, Collaboration skills, Conflict Resolution skills, Training Aptitude, Technical Inclination, Team Player.

Responsibilities

• Deliver product training to client users and manage the whole lifecycle.
• Create customized product training content for the client users.
• Mentor project consultants on the training lifecycle of HighRadius Order to Cash management system products for global clients.
• Review and validate product training materials created by the project consultants.
• Create and maintain standard product training materials for new or updated HighRadius products.
• Enable training consultants to deliver an effective product training to our clients.
• Deliver training to client users based on support requests and manage the whole lifecycle.
• Analyze the Day in Life of client users to understand their usage patterns and concerns.
• Improve the training process by analyzing the client feedback and support tickets.
• Enable the consulting client users to access training post go-live, by creating project-specific LMS pages.
• Collaborate with cross functional teams such as consulting, product, and support to ensure all training content is updated and accurate.
• Prior knowledge of various phases of project life cycle including Design, Build, Testing, cutover, Go-live and hyper care
• Prior knowledge and experience of technical training delivery and content creation
• Prior knowledge of Order to Cash process will be a plus
• Prior experience with training clients on SaaS products will be a plus

Skills

communication

time management

analytical skills

problem solving

presentation skills

organizational skills

collaboration skills

conflict resolution

training aptitude

technical inclination

team player

Education

Bachelor's degree

Job description

About Us

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kelogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years. With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shaping our promising future.

Key Responsibilities

• Deliver product training to client users and manage the whole lifecycle
• Create customized product training content for the client users
• Mentor project consultants on the training lifecycle of HighRadius Order to Cash management system products for global clients
• Review and validate product training materials created by the project consultants
• Create and maintain standard product training materials for new or updated HighRadius products
• Enable training consultants to deliver an effective product training to our clients
• Deliver training to client users based on support requests and manage the whole lifecycle
• Analyze the Day in Life of client users to understand their usage patterns and concerns
• Improve the training process by analyzing the client feedback and support tickets
• Enable the consulting client users to access training post go-live, by creating project-specific LMS pages
• Collaborate with cross functional teams such as consulting, product, and support to ensure all training content is updated and accurate
• Prior knowledge of various phases of project life cycle including Design, Build, Testing, cutover, Go-live and hyper care
• Prior knowledge and experience of technical training delivery and content creation
• Prior knowledge of Order to Cash process will be a plus
• Prior experience with training clients on SaaS products will be a plus

Skill & Experience Needed

• Overal 3-6 years of professional services experience.
• Bachelor's or Masters Degree (preferably from tier 1 or tier 2 institutes).
• Location: Hyderabad.
• Mandatory: Good communication ski ls, Excelent Time Management ski ls, Good Analytical Skills, Good problem solving skills, Good presentation skills, Organizational skills, Colaboration skills, Conflict Resolution skills, Training Aptitude, Technical Inclination, Team Player.
• Desirable: Exposure to international clients / projects, Exposure to Functional consulting roles.
• Experience in folowing the established processes/standards/templates to achieve successful results.

What Youll Get

• Competitive salary.
• Fun-fi led work culture (https://www.highradius.com/culture/)
• Equal employment opportunities.
• Opportunity to build with a pre-IPO Global SaaS Centaur.