Functional Consultant (M&A)

Highradius; Hyderabad; On-site; INR 350,000 - 650,000; Full time

Job summary

HighRadius seeks a Functional Support Consultant to provide expert support for our SaaS products. You will act as the primary contact for customer issues, driving resolutions within SLAs and ensuring a positive service experience.

You will learn complex software features and collaborate with internal and external stakeholders. Ideal candidates have 2–5 years in application support, a technology-centric background, strong problem-solving and communication skills, and the ability to thrive in a

Qualifications

• 2 to 5 years of experience in Application Support for SaaS products.
• Experience with case management and knowledge bases.
• Strong analytical and problem solving skills.

Responsibilities

• Provide product support to users of HighRadius applications.
• Own customer reported issues and drive them to resolution within SLAs.
• Deliver a delightful customer experience by collaborating with stakeholders.
• Support and contribute to delivery best practices for HighRadius Support services.
• Understand application troubleshooting to resolve issues.
• Learn product features to educate clients.
• Follow quality and process compliance.
• Prioritize tickets and multitask in a fast-paced environment.
• Work in rotational shifts as a team player.
• Empathize with client situations and provide quick resolutions or workarounds.

Skills

Application Support

SaaS

Customer focus

SQL

Problem solving

Tools

Case management

Knowledge base

Defect management

Escalation management

Job description

About Us

HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+agents that orchestrate end-to-end processes acrossOrder-to-Cash,Close &Reconciliation,Consolidation & Reporting,Accounts Payable,B2B Payments, andTreasury.HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, andmore. HighRadius has been consistently recognized as amarket leaderby Gartner, IDC, andForrester.

Job Summary

Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian!

Responsibilities

• Responsible for providing product support to users of the Highradius applications.


• Own customer reported issues and drive them to resolution meeting the SLAs


• Provide a delightful customer experience by partnering with internal and external stake holders


• Supports and contributes to the growth of best practices for delivery of HighRadius Support services


• Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.


• Have the will to learn and understand our products and their features to support and educate clients


• Follow the Quality and Process compliance to do the right thing for customers and the organization


• Dynamically prioritize tickets and multi-task when needed


• To be a team player who can work in rotational shifts.


• To empathize with client situations and provide quick resolutions or workarounds.


• Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.

Requirements

• 2 to 5 years of experience in Application Support preferably a SaaS application


• Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management.


• A technology-centric background


• Strong logical, analytical and problem solving skills


• Excellent communication skills


• Can work in a fast paced, ever changing, start-up environment


• Proficiency in running SQL queries is a plus


• Scripting knowledge is a plus.