Product Manager Current Account Plans & Use cases

Airtel Payments Bank; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

A leading banking institution is seeking a Product Manager for Current Account Plans to drive the design and optimization of customer experiences across banking products. This role demands strong product management skills alongside a solid understanding of regulatory frameworks like RBI, KYC, and AML. The ideal candidate will lead cross-functional teams, ensure compliance, and innovate customer solutions. A Bachelor’s degree and MBA in Marketing or Finance, along with 3-7 years of relevant experience, are required.

Qualifications

• 3–7 years of experience in product management in banking or fintech.
• Strong understanding of RBI regulations, KYC, and AML.
• Experience with API integrations and digital journeys.

Responsibilities

• Drive design, development, and optimization of customer experiences.
• Conduct requirement gathering and analysis for onboarding journeys.
• Collaborate with cross-functional teams and conduct readiness sessions.
• Create UAT test cases and manage defect tracking.

Skills

Digital onboarding

Stakeholder management

Problem-solving

Data analysis

Education

Bachelor’s degree

MBA in Marketing/Finance or related field

Tools

Excel

SQL

Job description

Product Manager – Current Account Plans & Use Cases

will be responsible for driving the end‑to‑end design, development, and optimization of customer experiences across current account products. This includes enhancing existing onboarding and servicing journeys, identifying customer pain points, and introducing new value‑added use cases such as debit cards, insurance, lending products, partner integrations, and other ecosystem‑led innovations.

The role requires strong product thinking, a deep understanding of regulatory and compliance frameworks, and the ability to translate business goals into seamless, compliant, and scalable customer journeys. The Product Manager will also be expected to proactively conceptualize new ideas, champion digital‑first experiences, and influence cross‑functional teams to deliver high‑impact solutions.

Key Responsibilities

1. Requirement Gathering & Analysis

   • Understand business objectives across onboarding and servicing journeys.
   • Define functional/non‑functional requirements, user stories, and acceptance criteria.
   • Prepare structured, detailed product documentation (PRDs), BRDs, , SOPs, and process flows and Prepare training material for internal teams.

2. Process Design & Optimization

   • Map end‑to‑end workflows (KYC, activation, funding, servicing, issue resolution).
   • Ensure compliance with RBI, AML/KYC, and internal policies.

3. Stakeholder Management

   • Collaborate with business, technology, compliance, operations, and partners.
   • Conduct walkthroughs, trainings, and readiness sessions.

4. Testing & Quality Assurance

   • Create UAT test cases and validation plans.
   • Lead UAT cycles, ensuring alignment with requirements and compliance norms.
   • Manage defect tracking and closure before launch.

Functional

• Strong understanding of digital onboarding, current accounts, and payments ecosystem.
• Knowledge of RBI regulations, KYC, AML, and audit processes.
• Experience in Use case integrations, digital journeys, and API integrations.
• Proficiency in Excel and SQL.
• Ability to convert data into actionable insights.
• Understanding of system architecture and development cycles.
• Excellent communication and stakeholder management.
• Customer‑first mindset with strong problem‑solving skills.
• Detail‑oriented and able to work in fast‑paced environments.

Qualifications

• Bachelor’s degree and MBA in Marketing/Finance or related field.
• 3–7 years of experience in product management, banking, or fintech.