Product Manager - After Sales and Service Process Digitization

Talent Hired-the Job Store; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Talent Hired-the Job Store in Mumbai seeks a Product Owner for the After Sales and Service Digitization platform. You will own the end-to-end product, define the vision, and build the roadmap to deliver improvements across the auto dealer ecosystem.

You will manage the backlog, collaborate with dealers and functional teams, drive sprint planning, ensure quality and compliance, and lead adoption of new processes and AI‑driven use cases to boost frontline efficiency.

Responsibilities

• Enabling achievement of business objectives through effective management of the After Sales and Service Digitization platform.
• End-to-end product ownership of the After Sales and Service DMS function within auto sector.
• Defining the vision for the platform and building the operational roadmap to achieve the vision.
• Managing product backlog & requirements.
• Understanding & representing dealer needs while demonstrating subject matter expertise in dealer After Sales operations.
• Driving operational excellence for the platform while ensuring highest quality standards.
• Driving adoption & effective usage of the platform amongst various user groups.
• Ensuring adherence to regulatory & compliance requirements.
• Responsible for functional analysis and documentation of requirements including logics, designs, visualisations etc. with the functional teams
• Driving sprint planning & requirement grooming with the development team
• Supporting development team with technical documentation
• Involvement in testing & validating acceptance criteria and signing off for deployment
• Building & implementing go to market strategy for new processes / platforms
• Supporting user trainings & workshops in event of major changes
• Measuring user satisfaction and soliciting feedback for product improvement
• Working on advanced analytics and AI-driven use cases
• Functional areas covered: After Sales and Service Digitization

Job description

Responsibilities & Key Deliverables

• Enabling achievement of business objectives through effective management of the After Sales and Service Digitization platform.


• End-to-end product ownership of the After Sales and Service DMS function within auto sector.


• Defining the vision for the platform and building the operational roadmap to achieve the vision.


• Managing product backlog & requirements.


• Understanding & representing dealer needs while demonstrating subject matter expertise in dealer After Sales operations.


• Driving operational excellence for the platform while ensuring highest quality standards.


• Driving adoption & effective usage of the platform amongst various user groups.


• Ensuring adherence to regulatory & compliance requirements.


• Responsible for functional analysis and documentation of requirements including logics, designs, visualisations etc. with the functional teams


• Driving sprint planning & requirement grooming with the development team


• Supporting development team with technical documentation


• Involvement in testing & validating acceptance criteria and signing off for deployment


• Building & implementing go to market strategy for new processes / platforms


• Supporting user trainings & workshops in event of major changes


• Measuring user satisfaction and soliciting feedback for product improvement


• Working on advanced analytics and AI-driven use cases


• Functional areas covered: After Sales and Service Digitization