Digital Transformation Manager

Kimbal; New Delhi; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Kimbal hires a Digital Transformation Manager to lead end-to-end digital transformation across Sales, Delivery and Engineering. You will bridge business stakeholders, IT and vendors to enable process excellence, technology adoption and data-driven decision-making.

You will drive roadmaps, CRM adoption, PLM and SAP integration, and analytics across R&D, NPD, manufacturing and service. The role focuses on accelerating time-to-market, improving service TAT and delivering measurable business

Responsibilities

• Lead digital initiatives across Sales, Delivery, and Engineering functions
• Define and align the digital roadmap with business goals, customer experience objectives, and engineering priorities
• Identify automation, analytics, and process improvement opportunities across functions
• Implement BR automation, green data sources, CBO dashboard, and customer cockpit
• Strengthen sales processes across line of businesses
• Enable CRM adoption, sales analytics, and pipeline visibility
• Apply consulting experience to redesign customer-facing processes with industry best practices from Manufacturing, FMCG/FMEG, Healthcare, and Consumer Services
• Strengthen post-sales service processes including installation, service requests, maintenance, and support using technology
• Design and implement efficient service delivery models to reduce turnaround time (TAT)
• Drive service lifecycle management ticketing, escalation handling, and closure effectiveness
• Improve first-time resolution rates and field service efficiency
• Enable digital tools for service management (CRM/service modules, mobility solutions for field technicians)
• Enhance customer experience across post-sales touchpoints project tracking, complaint handling, and service quality
• Collaborate with R&D, NPD, Software Development, and Manufacturing Engineering teams to understand process requirements
• Lead/support PLM implementation BOM, ECM, Document Management, Workflow, and Version Control
• Standardize Engineering Change Management and product lifecycle processes
• Ensure structured data governance across the engineering lifecycle
• Automate approvals, release cycles, and documentation workflows to reduce manual dependency
• Drive integration between PLM and SAP (EBOMMBOM sync, Material Master, Change Numbers, Costing impact)
• Coordinate with SAP MM/PP teams for seamless data flow
• Support integration with MES, WMS, and other enterprise systems
• Act as SPOC from DBx team for ERP/CRM system implementation and integration
• Drive adoption of digital tools CRM, ERP, PLM, and analytics platforms (Power BI / SAP Analytics)
• Digitalize KPIs across functions: Time-to-Market, Change Lead Time, BOM Accuracy, R&D Productivity, Sales Pipeline, Service TAT
• Enable real-time dashboards and support leadership with data-driven insights.
• Work closely with business leaders across Sales, Delivery, and Engineering
• Act as primary IT interface with PLM, CRM, and other system vendors
• Lead technical evaluations, commercial negotiations, and contract management
• Manage SLAs, milestones, and performance tracking for external vendors
• Manage external consultants where required

Job description

Role Purpose

The Digital Transformation Manager Sales, Delivery & Engineering is a unified, senior-level role responsible for driving end-to-end digital transformation across Kimbal's sales and engineering functions. The role acts as a strategic bridge between business stakeholders, IT, and technology vendors enabling process excellence, technology adoption, and data-driven decision-making across Sales, Post-Sales Delivery, R&D, New Product Development (NPD), and Manufacturing Engineering

Key Responsibilities

1. Digital Transformation & Strategy

• Lead digital initiatives across Sales, Delivery, and Engineering functions
• Define and align the digital roadmap with business goals, customer experience objectives, and engineering priorities
• Identify automation, analytics, and process improvement opportunities across functions
• Implement BR automation, green data sources, CBO dashboard, and customer cockpit

2. Sales Transformation

• Strengthen sales processes across line of businesses
• Enable CRM adoption, sales analytics, and pipeline visibility
• Apply consulting experience to redesign customer-facing processes with industry best practices from Manufacturing, FMCG/FMEG, Healthcare, and Consumer Services

3. Post-Sales Service & Delivery Transformation

• Strengthen post-sales service processes including installation, service requests, maintenance, and support using technology
• Design and implement efficient service delivery models to reduce turnaround time (TAT)
• Drive service lifecycle management ticketing, escalation handling, and closure effectiveness
• Improve first-time resolution rates and field service efficiency
• Enable digital tools for service management (CRM/service modules, mobility solutions for field technicians)
• Enhance customer experience across post-sales touchpoints project tracking, complaint handling, and service quality

4. Engineering Partnership & PLM

• Collaborate with R&D, NPD, Software Development, and Manufacturing Engineering teams to understand process requirements
• Lead/support PLM implementation BOM, ECM, Document Management, Workflow, and Version Control
• Standardize Engineering Change Management and product lifecycle processes
• Ensure structured data governance across the engineering lifecycle
• Automate approvals, release cycles, and documentation workflows to reduce manual dependency

5. SAP & System Integration

• Drive integration between PLM and SAP (EBOMMBOM sync, Material Master, Change Numbers, Costing impact)
• Coordinate with SAP MM/PP teams for seamless data flow
• Support integration with MES, WMS, and other enterprise systems
• Act as SPOC from DBx team for ERP/CRM system implementation and integration

6. Technology & Analytics Enablement

• Drive adoption of digital tools CRM, ERP, PLM, and analytics platforms (Power BI / SAP Analytics)
• Digitalize KPIs across functions: Time-to-Market, Change Lead Time, BOM Accuracy, R&D Productivity, Sales Pipeline, Service TAT
• Enable real-time dashboards and support leadership with data-driven insights.

7. Stakeholder & Vendor Management

• Work closely with business leaders across Sales, Delivery, and Engineering
• Act as primary IT interface with PLM, CRM, and other system vendors
• Lead technical evaluations, commercial negotiations, and contract management
• Manage SLAs, milestones, and performance tracking for external vendors
• Manage external consultants where required