Product Manager

Almuqeet Systems; Srinagar; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Almuqeet Systems is seeking a Product Manager/Customer Success professional in Srinagar, India. The role focuses on product demonstrations, technical training, and coordinating with multiple teams to resolve customer issues and streamline feature requests.

Ideal candidates will have a Bachelor's degree in CS/IT or related field, 4+ years of experience, and strong communication skills to engage global customers and internal stakeholders.

Qualifications

• Must have strong English communication, both verbal and written.
• Experience in product demonstrations and customer onboarding.
• Background in SDLC, Agile, and release coordination is a plus.

Responsibilities

• Conduct product demonstrations for customers and stakeholders.
• Deliver training sessions for customers and internal teams.
• Document issues, requests and escalation paths with clear acceptance criteria.
• Coordinate with support, product, development and QA teams to clarify requirements.

Skills

English communication

Product demonstrations

Customer presentations

Training delivery

Education

Bachelor's degree in CS/IT/Engineering

Job description

Company Description Almuqeet Systems is a global telecom technology provider delivering carrier-grade messaging and signaling platforms to operators, aggregators, and enterprises. With over 15 years of experience and more than 200 customers worldwide, the company powers scalable ecosystems across wholesale SMS, CPaaS, SS7/SIGTRAN, and Network APIs. Its flagship platform, aSMSC Phoenix, offers intelligent SMS routing, real-time analytics, automated quality-based routing, and high-volume delivery optimization.

Key Job Responsibilities

• Conduct product demonstrations for prospective customers, platform users, and internal stakeholders.
• Deliver detailed functional and technical training sessions for customers, internal teams, and engineering teams.
• Understand, document, and manage customer issues, enhancement requests, feature requests, and escalated support tickets.
• Coordinate with Customer Support, Product Owners, Development, QA, Operations, and Management teams to clarify requirements and define the resolution path.
• Prepare professional SRS, BRD, FRD, change-request documents, user stories, acceptance criteria, release notes, user guides, and technical documentation.
• Create or support high-level process flows, data-flow diagrams, integration diagrams, and system-overview documentation.
• Act as the communication bridge between customers and internal product, technical, and operational teams.

Qualification Criteria Experience

• Minimum 4 years of total professional work experience.
• At least 3-4 years of relevant experience in Product Management, Product Operations, Customer Success, Business Analysis, Software Implementation, Solution Consulting, Technical Account Management, or Technical Documentation.
• Experience with software demonstrations, customer onboarding, training, release coordination, support escalations, and change-request management will be an advantage.
• A background in software development, QA, implementation, systems analysis, or technical support is highly beneficial.
• Candidates from non-IT or non-software backgrounds should not apply.

Education

• Mandatory: Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Applications, Electronics/Telecommunications Engineering, or a closely related technical discipline.
• Preferred: MBA or postgraduate qualification in IT, Product Management, Business Analysis, or a related field.

Key Skills

• Excellent verbal and written English communication
• Ability to communicate confidently with global customers across different English accents and dialects
• Product demonstrations and customer presentations
• User training and technical/engineer training
• Customer success and stakeholder management
• Requirements gathering and business analysis
• User stories, acceptance criteria, release notes, and user manuals
• SDLC, Agile processes, defect tracking, and change control
• Technical analysis, problem-solving, and data-flow understanding
• API, integrations, databases, logs, and system-workflow understanding
• Strong prioritisation, ownership, attention to detail, and follow-through