Product Manager

India Health Link; Delhi; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

India Health Link in Delhi seeks an experienced Product/Delivery Manager to own the delivery plan for the Hospital Management Information System across all three phases — sequence, dependencies and the critical path to first go-live.

You'll drive the module roadmap used by hospitals, balance customer requests with product strategy, and coordinate across engineering, design, domain and clinical advisors to take modules from concept through go-live. Travel to pilot hospital required.

Qualifications

• Bachelor's degree required; non-technical background acceptable.
• 6+ years leading software delivery in teams of 8+ with accountability for dates.
• Experience building and scaling high-performing teams without being tech lead.
• Ability to communicate complex ideas to clinical and engineering teams.

Responsibilities

• Own the delivery plan for the Hospital Management System across all phases.
• Drive the module roadmap and balance customer requests with product strategy.
• Collaborate across engineering, design, domain and clinical advisors to define success and plans.
• Manage scope changes with customers and protect project timelines.
• Develop repeatable rollout processes from second hospital onwards.
• Be the single point of accountability for go-live timing and execution.
• Maintain risk logs and communicate progress or slippage honestly.
• Keep a living decision log and ensure documentation.
• Coordinate with founder and leads on resourcing and sequencing.
• Travel to pilot hospital regularly and be on-site during go-live.

Skills

Strong communication skills

Customer-first mindset

Highly organized

Travel willingness

Stakeholder management

Education

Bachelor's degree in any discipline

Tools

JIRA

Job description

• Own the delivery plan for the Hospital Management Information System across all three phases — sequence, dependencies, and the critical path to the first hospital go-live
• Drive the product roadmap for the modules hospitals actually use, and hold the line between what a customer asks for and what belongs in the product
• Collaborate across engineering, design, domain and clinical advisors to define success measures, priorities and implementation plans; manage each module from concept through to go-live
• Own scope and change control with the customer, using the later phases as the pressure valve when scope grows
• Develop the implementation plans, processes and workflows that make a rollout repeatable from the second hospital onwards
• Be the single point of accountability for whether the programme ships, when, and whether the customer knows

Voice of Customer

• Translate what doctors, nurses, billing staff and hospital management need into user stories, through continuous discovery — floor visits, interviews, and time spent watching the work as it is actually done
• Use both usage data and direct feedback to judge whether a feature is working, and to inform what comes next
• Analyse trade-offs across customer value, clinical benefit, cost and effort
• Run regular demos with the hospital and bring the reaction back to the team the same week
• Carry the relationship day to day: the standing update, the escalation, and the uncomfortable conversation about scope or dates

Delivery Oversight

• Prioritise work through an ordered backlog of user stories with clear timelines, and keep two sprints of ready, unambiguous work in front of the team
• Define and communicate acceptance criteria drawn from business and customer needs
• Run planning, stand-up, review and retrospective — short, decided, and worth attending
• Track progress against the plan honestly, and report slippage the week it becomes likely rather than the month it becomes certain
• Own the risk log, and the closing of the items on it
• Own the go-live and hypercare plan with the customer: cutover sequence, training schedule, who is on the floor on day one, and what the rollback looks like
• Keep the decision log — decisions taken in a corridor and never written down get re-litigated a month later

Team Enablement

• Engage with the team regularly to give feedback on work in progress and to clarify requirements
• Coordinate with the founder and the technical leads on resourcing, sequencing and where specialist expertise is needed
• Remove blockers — chase the decision, get the access, find the missing answer, clear the dependency
• Provide performance management feedback for team members
• Protect the team from mid-sprint interruption, and say no on their behalf

What You'll Bring

• Bachelor's degree in any discipline, or equivalent work experience — this role is not a technical position and no engineering background is required
• Six or more years running software delivery in teams of eight or more, with clear personal ownership of dates and commitments, as a product manager, delivery manager, programme manager or scrum master who did more than facilitate
• Proven experience driving and scaling high-performing teams without being their technical leader
• Strong communication skills, with the ability to hold a room containing a hospital's medical superintendent and a room containing engineers on the same day, and to explain each to the other
• Customer-first mindset, with the judgement to say no to a customer and yes to the product
• Comfortable saying "this will be late" early, and to whoever needs to hear it
• Experience facilitating requirement discovery sessions to understand business context, user intent and solution objectives
• Experience taking a product from concept to launch in front of real users
• Experience collaborating with development teams on feasibility assessment and change management
• Able to follow a technical discussion well enough to know what is being decided and what it costs, without making the call yourself
• Highly organised, with proactive resource and dependency management
• Experience with JIRA or similar backlog and project management tools
• Willing to travel to the pilot hospital regularly and to be on site through go-live
• Preferred experience in hospital, healthcare or another regulated environment where a bad release has consequences beyond a refund
• Preferred experience of an enterprise implementation involving data migration, staff training and a hard cutover date
• Preferred exposure to Artificial Intelligence (AI) enabled products