Product Manager

Soch Street; Chennai District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Soch Street in Chennai (India) seeks a Product Manager with 5+ years in AI/LLM or automation products to own customer experience and operations-focused roadmaps. You will build AI agents across chat, voice and messaging, and automate workflows to reduce manual touchpoints.

You will design prompts, tool-calling workflows, guardrails, and evaluation frameworks while leveraging SQL dashboards to monitor CSAT and NPS improvements.

Qualifications

• 5+ years in product management shipping AI/LLM or automation products.
• Hands-on depth in prompt engineering, agent design or tool-calling, and evals.
• Experience owning customer experience, support, or operations-heavy products with metric impact.
• Strong analytical with dashboards and SQL.

Responsibilities

• Build AI agents across chat, voice, and messaging to resolve queries and take actions.
• Automate workflows: document collection, verification, vouchers, tickets, escalations, proactive outreach.
• Create customer-health systems to identify unhappy customers early.
• Develop internal tools for account owners, booking and operations teams to focus on exceptions.
• Design prompts, tool-calling workflows, guardrails and evaluation frameworks.
• Leverage data to identify high-impact problems to solve next.

Skills

Prompt engineering

Agent design

SQL

PM leadership

Tools

SQL

Job description

Location: Chennai | 5 days | Mon to Fri - WFO

Experience: 4+ years

How will you be measured?

• Increase automation. More of the post-booking journey should be handled end to end by AI and systems, with fewer manual touchpoints.
• Increase Brand Loyalty Score (BLS). Customers should come back and recommend us.
• Reduce the unhappy %. Catch dissatisfaction early and fix it before it escalates.
• Reduce losses. Cut the leakage from errors, missed services, refunds, and operational failures

What will you build?

• Building AI agents across chat, voice, and messaging that can resolve customer queries and take actions.
• Automating workflows such as document collection, verification, voucher checks, ticketing, escalations, and proactive outreach.
• Building customer-health systems that identify unhappy customers before they escal.
• Creating better internal products for account owners, booking executives, visa teams, and operations teams so they can focus on exceptions rather than repetitive work.
• Designing prompts, tool-calling workflows, guardrails, and evaluation frameworks with
• Using customer, operational, and financial data to identify the next high-impact problem worth solving.

What we’re looking for

• 5+ years in product management, with meaningful experience shipping AI/LLM or automation products in production.
• Hands-on depth in prompt engineering, agent design or tool-calling, and evals.
• Experience owning customer experience, support, or operations-heavy products, with a clear record of moving metrics like CSAT, NPS, containment, or cost.
• A strong analytical bent. You're comfortable with SQL and dashboards.
• A bias for ownership. You take problems from discovery through launch and iteration without waiting to be told.
• Experience leading or mentoring PMs is a strong plus.
• Travel, hospitality, e-commerce, or marketplace experience is a plus