Product Manager

Hexnode; Chennai District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Hexnode is a global leader in Unified Endpoint Management (UEM). We are seeking an analytical Product Manager (3–5 Years Experience) with a strong background in Product Research and CSAT/NPS to shape the product roadmap.

You will focus on the end-user, IT administrators, and global customers to drive a user-centric platform. You will collaborate with UX/UI and engineering in an Agile environment, define adoption metrics, and manage VoC programs to reduce churn and improve satisfaction.

Qualifications

• 3–5 years of hands-on Product Management experience in B2B SaaS or enterprise software.
• Proven track record in Product Research, user interviews, usability testing, and insights.
• CSAT and retention improvements through product changes.
• Strong technical acumen for IT workflows, enterprise security, and software architecture.
• Proficiency with analytics and research tools (Mixpanel, Amplitude, Hotjar, Qualtrics, Jira, Figma).

Responsibilities

• Lead continuous product discovery through qualitative interviews, quantitative surveys, competitive analysis, and usability testing.
• Synthesize market trends into actionable product requirements and PRDs.
• Own and scale VoC program, connecting feedback to sprint planning.
• Partner with Customer Success, Support, and Sales to reduce churn.
• Work with UX/UI designers and engineering in Agile to build enterprise workflows.
• Define metrics for adoption, engagement, and retention.

Skills

Product Management

Product Research

CSAT & Retention

Data Analytics

Stakeholder Communication

Tools

Mixpanel

Amplitude

Hotjar

Qualtrics

Jira

Figma

Job description

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS.

Why Hexnode?

Hexnode is a rare combination of global scale, product excellence, and startup-level velocity. We

operate in a mission-critical category—supporting organizations that rely on secure, reliable device management every single day. Joining Hexnode means stepping into a company in hyper-growth mode. With millions of devices under management and 100+ annual feature releases, you will have the opportunity to shape the next phase of a category-defining platform.

Role Overview

We are seeking an analytical, customer-obsessed Product Manager (3–5 Years Experience) with a strong background in Product Research and Customer Satisfaction (CSAT/NPS). In this role, you will sit at the intersection of enterprise customer needs, market intelligence, and product execution. You will act as the champion of the end-user, using qualitative research, data analytics, and direct customer feedback to shape the Hexnode product roadmap and ensure our platform remains the most user-centric UEM solution on the market.

Key Responsibilities

Product Research & Strategy

• Lead continuous product discovery through qualitative user interviews, quantitative surveys, competitive analysis, and usability testing with global IT administrators.
• Synthesize complex market trends and security/endpoint management requirements into actionable product requirements and detailed PRDs.
• Translate raw research insights into user personas, customer journey maps, and high-impact feature enhancements.

Customer Satisfaction & Feedback Optimization

• Own and scale Hexnode’s Voice of Customer (VoC) program, directly connecting customer feedback loops (NPS, CSAT, G2/Capterra reviews, churn analysis) to sprint planning.
• Partner with Customer Success, Support, and Sales teams to identify major platform friction points, reducing time-to-value and customer churn.
• Design and manage Beta testing programs to validate feature utility and usability prior to full commercial rollout.

Product Execution & Cross-Functional Leadership

• Work directly with UX/UI designers and engineering teams in an Agile environment to build intuitive, enterprise-grade workflows.
• Define and track key product adoption, engagement, and retention metrics using tools like Mixpanel, Amplitude, or Google Analytics.
• Prioritize the product backlog using frameworks like RICE or Kano to balance strategic feature requests with core usability enhancements.

Required Qualifications

• 3–5 years of hands-on Product Management experience, specifically within B2B SaaS, enterprise software, cybersecurity, or endpoint management domains.
• Proven track record in Product Research: Deep experience designing research frameworks, conducting user interviews, running usability tests, and delivering actionable qualitative/quantitative insights.
• CSAT & Retention Focus: Demonstrated history of directly driving improvements in customer satisfaction metrics (CSAT, NPS) and reducing platform churn through product changes.
• Strong technical acumen with the ability to understand complex IT workflows, enterprise security, and software architecture.
• Proficiency with analytics and research tools (Mixpanel, Amplitude, Hotjar, Qualtrics, Jira, Figma).
• Exceptional communication and presentation skills, with a track record of distilling customer feedback into strategic narratives for executive stakeholders.

Nice to Have

• Prior experience in Enterprise Mobility Management (EMM), Mobile Device Management (MDM), or Cybersecurity.

If you’re a growth-oriented person and excited to work in one of the most dynamic Product-based companies, this will be your best chance. You can learn more about the product here

www.hexnode.com.

If you’re curious and want to know more check out www.mitsogo.com