Product Launch Manager

Experian; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Experian is seeking a Product Operations professional to coordinate new product launches, manage readiness, and align cross-functional teams across Product Management, Delivery, Support, Sales, Marketing, Customer Success, Enablement, and Operations.

You will drive launch plans, track milestones, risks, and dependencies, maintain documentation, and apply repeatable processes with data-driven insights to improve efficiency and scalability in a complex software environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience in Product Operations, Program Management, Product Management, Business Operations, or related field.
• Experience supporting product launches and coordinating cross-functional initiatives from planning through execution.
• Understanding of product lifecycle management, go-to-market processes, and Agile and/or Waterfall methodologies.
• Proficiency with collaboration and project management tools such as Jira, Confluence, ServiceNow, Microsoft Office, or similar platforms.

Responsibilities

• Coordinate and support the execution of the product launch process across assigned products, features, and capabilities, identifying opportunities for improvement.
• Coordinate launch planning activities, working with relevant stakeholders to define and track milestones, dependencies, risks, and deliverables.
• Coordinate cross-functional launch readiness reviews, track agreed actions, and follow up with participating teams.
• Support consistent and efficient execution of launch activities in line with agreed objectives, processes, and best practices.
• Monitor launch progress, identify potential blockers, and work with relevant stakeholders to address or elevate issues that may impact launch success.
• Partner with Product Management, Delivery, Support, Sales, Marketing, Customer Success, Enablement, and Operations teams to identify and complete readiness requirements.
• Support and coordinate the development and execution of readiness plans, including process updates, training, documentation, tooling, and support models.
• Apply and maintain agreed readiness frameworks, standards, and best practices, and contribute suggestions for their improvement.
• Maintain launch documentation and final deliverables repositories, supporting accurate audit records and history tracking.
• Create and maintain project plans, schedules, status reports, and stakeholder updates for assigned launch initiatives.
• Identify risks, dependencies, process gaps, and operational challenges, and support the development and tracking of appropriate mitigation actions.
• Support operational discipline by documenting and tracking actions, decisions, and commitments completion.
• Use agreed measures to monitor launch effectiveness and readiness outcomes, and support post-launch performance reporting and lessons learned.

Skills

Stakeholder management

Communication

Facilitation

Problem-solving

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

ServiceNow

Microsoft Office

AI-enabled tools

Job description

This role is responsible for supporting the successful preparation and coordination of new products, features, and capabilities through effective cross-functional coordination, stakeholder management, and operational planning.

The ideal candidate excels at bringing clarity to complex initiatives, proactively identifying risks and dependencies, supporting stakeholder alignment, and coordinating execution against agreed launch plans.

They are natural communicators, critical thinkers, and problem solvers who can navigate ambiguity and ensure the team is equipped for successful product adoption and operational readiness work effectively within a complex environment and support teams in achieving product adoption and operational readiness.

Job Responsibilities

1. Product Launch Process Execution

• Coordinate and support the execution of the product launch process across assigned products, features, and capabilities, identifying opportunities for improvement
• Coordinate launch planning activities, working with relevant stakeholders to define and track milestones, dependencies, risks, and deliverables
• Coordinate cross-functional launch readiness reviews, track agreed actions, and follow up with participating teams
• Support consistent and efficient execution of launch activities in line with agreed objectives, processes, and best practices
• Monitor launch progress, identify potential blockers, and work with relevant stakeholders to address or elevate issues that may impact launch success

2. Operational Readiness & Excellence

• Partner with Product Management, Delivery, Support, Sales, Marketing, Customer Success, Enablement, and Operations teams to identify and complete readiness requirements
• Support and coordinate the development and execution of readiness plans, including process updates, training, documentation, tooling, and support models
• Apply and maintain agreed readiness frameworks, standards, and best practices, and contribute suggestions for their improvement
• Maintain launch documentation and final deliverables repositories, supporting accurate audit records and history tracking
• Create and maintain project plans, schedules, status reports, and stakeholder updates for assigned launch initiatives
• Identify risks, dependencies, process gaps, and operational challenges, and support the development and tracking of appropriate mitigation actions
• Support operational discipline by documenting and tracking actions, decisions, and commitments completion
• Use agreed measures to monitor launch effectiveness and readiness outcomes, and support post-launch performance reporting and lessons learned

3. Stakeholder Management & Cross-Functional Engagement

• Build effective relationships with key stakeholders and cross-functional teams to support alignment, transparency, and collaboration
• Act as a key coordination point for teams involved in assigned launch and readiness activities
• Support structured decision-making by providing relevant information, highlighting competing priorities and escalating conflicting requirements where appropriate
• Work effectively across teams without direct authority, fostering collaboration, and maintaining momentum against agreed actions
• Ensure stakeholders remain informed through clear, concise, proactive, and timely communications

4. Process Optimization

• Analyze existing launch and readiness activities and identify opportunities for improvement
• Use data, stakeholder feedback, and lessons learned to recommend improvements to operational efficiency and scalability
• Contribute to the development and adoption of repeatable approaches and best practices that improve consistency across product launches
• Use appropriate AI capabilities and tools, where suitable, to support efficient delivery and execution of launch activities
• Identify and elevate significant challenges, risks, and critical pain points through the appropriate governance channels

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience in Product Operations, Program Management, Product Management, Business Operations, or a related field, preferably within the software industry.
• Experience supporting product launches and coordinating cross-functional initiatives from planning through execution.
• Understanding of product lifecycle management, go-to-market processes, and Agile and/or Waterfall methodologies.
• Strong stakeholder management, communication, facilitation, and problem-solving skills, with the ability to influence without direct authority.
• Strong analytical, planning, and organizational skills, with the ability to identify risks, dependencies, and practical solutions.
• Proficiency with collaboration and project management tools such as Jira, Confluence, ServiceNow, Microsoft Office, or similar platforms.
• Familiarity with AI-enabled tools and their application to operational processes is an advantage.

What We're Looking For

We welcome candidates who are collaborative, proactive, and highly organized, with the ability to build strong relationships and bring clarity to complex initiatives. The successful candidate will be comfortable working across diverse teams, coordinating multiple priorities, and translating business objectives into structured and actionable launch plans. They will help drive alignment, track progress, and support teams in delivering successful product launches and operational readiness outcomes.