Product Designer

Spur; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Spur is hiring a designer to own the design system and drive end‑to‑end design decisions. You will read API docs, talk to merchants, and work with a small team of engineers and founders to ship components and conversations that power Spur’s real‑time inbox across WhatsApp and other channels.

You’ll collaborate with customer success and the AE to ensure solutions address real friction, balancing feasibility with user needs. This is a hands‑on, impact‑driven design role at Spur’s Delhi office.

Qualifications

• Has built a design system that others actually use.
• Can talk to customers themselves and translate feedback into design decisions.
• Can read platform and API documentation without friction.
• Has shipped in small teams without a PM layer or handoff ceremony.
• Has used AI to automate repetitive tasks in design or product work.

Responsibilities

• Build Spur's design system, defining components, patterns, and rules.
• Collaborate with engineers to discuss costs and feasibility of design decisions.
• Engage with customer success and AE to incorporate feedback into the product.

Skills

Design system

Customer interviews

Frontend prototyping

AI-assisted design

Cross-functional collaboration

Tools

Figma

Job description

Spur (https://spur.so) is an agentic CRM for businesses that sell to consumers over chat. 600+ businesses across 50+ countries run on Spur, around 5 million conversations a month: ecommerce brands first, and increasingly anyone whose customers message them on WhatsApp and Instagram, from real estate and travel to education, clinics and services. Every WhatsApp, Instagram, Facebook, email and live chat message lands in one inbox with AI handling most of it, and the same platform runs their campaigns, lead follow-up, abandoned cart recovery and website conversion.

We're bootstrapped and profitable. Zero external funding, zero marketing spend. We're 12 people: 2 founders, 3 engineers, 5 in customer success, 1 founding marketer, 1 AE.

Role Description

Three engineers, two founders, 600+ brands running their entire customer conversation on what we've built, and nobody whose job is how it works. That's what we're fixing.

You’ll build our design system and then make it stick, which is the harder half: the components, the patterns, the rules, and the conversations with engineers about why a rule exists. A system nobody follows is a Figma file, not a system.

The rest of the job is design decisions, end to end, and at Spur that means more than screens. When Meta ships something new on WhatsApp, you're the person who reads the documentation, talks to the engineers about what it costs to build, talks to merchants about whether they'd use it, and comes back with what we should build and how it should work. You'll sit with customer success, who hear every complaint, and with the AE, who hears every objection, and neither of them will have to chase you for it.

You’ll probably be a fit if you

• Have built a design system that other people actually used, and can tell us how you got them to use it
• Talk to customers yourself instead of receiving their opinions secondhand
• Read platform and API documentation without being thrown by it
• Have shipped in a small team with no PM layer and no handoff ceremony
• Use AI daily and have built something with it, even a no-code automation, to kill a repetitive task
• You’ve designed for messaging, commerce, or anything with a real-time inbox in it
• You’ve worked on a Shopify app, or with Shopify merchants
• You write front end code well enough to prototype, or to argue with an engineer in their own terms
• You know the WhatsApp Business API or Meta's business tools from the inside

Logistics

• Five days a week in our Green Park, Delhi office
• You'll be the first designer here, working directly with both founders and all three engineers
• Appraisals every 12 months. Our motto: if Spur grows, the team should be the first to benefit

We read every response ourselves, and you'll hear back either way.