Procurement Specialist

Randstad Enterprise; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

Randstad Enterprise in Hyderabad is seeking a Services Procurement (SOW Management) SOW Coordinating Specialist to manage SOW records, understand VMS functionality, and provide navigational support to client users.

You will monitor requisition activity, assist end users with SOW requests, guide suppliers through onboarding and off-boarding, respond to inquiries about billing and rate cards, and help ensure SLA targets and program policies are met.

Responsibilities

• Conduct SOW record creation with the VMS and accurately maintain records as instructed by RE program management.
• Understand SOW VMS functionality and dependencies, enabling navigational support for client users.
• Monitor SOW requisition activity, check accuracy, and provide updates to client users through use of VMS technology.
• Support client end users with SOW request entry, creating the request on behalf of the user, as necessary.
• View VMS pending workflow items, alert owners of needed actions, and provide system user navigation instructions, if required.
• Confirm suppliers successfully record their personnel on-boarding, engagement status, time entry, and off-boarding activities. You will guide the suppliers through the process, should training needs arise.
• Contact various internal and external department staff regarding inquiries on the badging systems, client credits, adherence to rate cards, billing and/or payment issues.
• Assist with system record and policy compliance audits; escalated in written and verbal form to managers and client stakeholders.
• Maintain and continuously increase knowledge of supported software solutions (internal and external)
• Respond to all program inquiries (calls, emails, VMS alerts) and provide timely and professional responses.
• Recognize and gather relevant information on customer issues / scenarios requiring corrective action and escalated such issues according to standard escalation process.
• Resolve customer issues using analysis and situational responses, adhering to program policies and procedures.
• Maintain thorough and accurate documentation on any end user interactions (to include entry within the program case ticketing system if applicable).
• Work to meet all program related SLA’s and team targets (internal standards and contractual) and suggest improvement ideas to program leadership and the Global Services Procurement Practice.
• Assist with peer training in the standards and practices of the assigned client program.
• Create and provide standard program and adhoc reporting requests, if and as needed.
• Participate in special projects and perform other duties as assigned.

Job description

As the Services Procurement (SOW Management) SOW Coordinating Specialist you will:

• Conduct SOW record creation with the VMS and accurately maintain records as instructed by RE program management.
• Understand SOW VMS functionality and dependencies, enabling navigational support for client users.
• Monitor SOW requisition activity, check accuracy, and provide updates to client users through use of VMS technology.
• Support client end users with SOW request entry, creating the request on behalf of the user, as necessary.
• View VMS pending workflow items, alert owners of needed actions, and provide system user navigation instructions, if required.
• Confirm suppliers successfully record their personnel on-boarding, engagement status, time entry, and off-boarding activities. You will guide the suppliers through the process, should training needs arise.
• Contact various internal and external department staff regarding inquiries on the badging systems, client credits, adherence to rate cards, billing and/or payment issues.
• Assist with system record and policy compliance audits; escalated in written and verbal form to managers and client stakeholders.
• Maintain and continuously increase knowledge of supported software solutions (internal and external)
• Respond to all program inquiries (calls, emails, VMS alerts) and provide timely and professional responses.
• Recognize and gather relevant information on customer issues / scenarios requiring corrective action and escalated such issues according to standard escalation process.
• Resolve customer issues using analysis and situational responses, adhering to program policies and procedures.
• Maintain thorough and accurate documentation on any end user interactions (to include entry within the program case ticketing system if applicable).
• Work to meet all program related SLA’s and team targets (internal standards and contractual) and suggest improvement ideas to program leadership and the Global Services Procurement Practice.
• Assist with peer training in the standards and practices of the assigned client program.
• Create and provide standard program and adhoc reporting requests, if and as needed.
• Participate in special projects and perform other duties as assigned.