Process Specialist, CT, Control Tower

Amazon; Hyderabad; On-site; INR 400,000 - 800,000; Full time

Job summary

Join an innovative team in a dynamic environment where every day presents new challenges and opportunities. As a Process Operations Specialist, you will play a vital role in ensuring the efficiency of Amazon's transportation network. Your analytical skills will help drive customer experience by making data-driven decisions and resolving issues in real-time. Collaborating with various teams, you'll maintain accurate capacity plans and facilitate communication across stakeholders. This role offers a chance to be part of a diverse and inclusive workplace that values your contributions and empowers you to excel. If you're ready to make an impact, this is the opportunity for you.

Qualifications

• Bachelor's degree in a quantitative field is essential.
• Experience with SQL and data management systems is a plus.

Responsibilities

• Analyze data trends and make informed decisions.
• Report data and maintain accurate statistics for operations.
• Communicate effectively with stakeholders and customers.

Skills

Analytical Skills

Communication Skills

Problem-Solving

Data Analysis

Education

Bachelor's degree in a quantitative/technical field

Tools

SQL

Excel

PowerPoint

Outlook

Word

Access

Job description

Network Flow Control Tower:
At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Network Flow CT is the central control center for Transportation Execution across Amazon's European Transportation Middle Mile network, supporting both domestic and inter-country transportation movements for European geographies. Control Tower Team is the central owner to manage the sort center capacities in ATROPS and operates with a vision to provide uninterrupted sort center flows by managing the virtual capacities, tracking inbound flows and reacting to network disruptions that impact the Sort Center Flow. CT team plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

Purview of a Process Specialist

Process Operations Specialist works across the EU in a cross-functional environment with Sort Centers, Forecasting, Supply Chain, FCs, to determine future demand for Sort Centers Capacity and translates the aforementioned into accurate capacity plans. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. Process Operations Specialist also provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements, analyze data, notice trends, and drive Customer Experience without compromising on time. The candidate should have a basic understanding of Logistics and should be able to communicate clearly in written and oral form.

Key job responsibilities

Responsibilities include, but are not limited to:

1. Understanding of analytical simulations and assessments. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
2. Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, Word) and Data-warehouse analysis.
3. Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus – this ability will be developed over time for a candidate who is fundamentally strong analytically.
4. Develop and understand performance metrics to assist with driving business results.
5. Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
6. Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by flow execution.
7. Communicate with external customers.
8. Provide real-time customer experience by working in a 24x7 operating environment.

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with SQL

PREFERRED QUALIFICATIONS

- Experience with Excel

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.