Senior Analyst-Voice

HCL Technologies Limited; Dadri; On-site; INR 60,000 - 90,000; Full time

Job summary

HCL Technologies Limited is seeking a capable team leader to oversee strict process compliance, monitor attendance for productivity, and guide a high-performing team. The role focuses on delivering detailed reports that enhance system performance and resolve issues efficiently.

You will lead initiatives to optimize operations, support staff, and provide insights for continuous improvement across multiple functional areas. This position is based in India.

Qualifications

• Experience in leading teams and ensuring adherence to processes and standards.
• Ability to monitor attendance and optimize team productivity.
• Strong reporting skills with detail-oriented analysis.
• Capability to drive high performance through leadership and motivation.

Responsibilities

• Ensure all processes are followed meticulously and comply with relevant standards.
• Monitor and manage team attendance to ensure productivity and adherence to schedules.
• Drive the team to high performance through effective leadership, support, and motivation.
• Produce regular reports on system performance and issues, providing actionable insights to drive improvements.

Skills

Team leadership

Attendance management

Reporting

Process compliance

Job description

To oversee strict compliance with processes and standards, manage team attendance for optimal productivity, lead the team to high performance, and generate detailed reports to improve system performance and address issues.

Key Responsibilities

• 1. Ensure All Processes Are Followed Meticulously And Comply With Relevant Standards And Regulations.
• 2. Monitor And Manage Team Attendance To Ensure Consistent Productivity And Adherence To Schedules.
• 3. Drive The Team To Achieve High Performance Through Effective Leadership, Support, And Motivation.
• 4. Produce Regular Reports On System Performance And Issues, Providing In-Depth Analysis And Actionable Insights To Drive Improvements And Resolve Problems Efficiently.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.