PROCESS DELIVERY SPECIALIST-INSURANCE CLAIM MANAGEMENT

International Business Machines Corporation; Dadri; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

International Business Machines Corporation is seeking to fill a role focused on processing life and annuity insurance claims. The position involves investigating, validating documents, calculating beneficiary payments, and coordinating with Onshore/Offshore teams to maintain payment accuracy and timeliness.

It requires adherence to policies, data accuracy, and teamwork in a structured environment. The role emphasizes meeting productivity targets, completing required certifications, and

Responsabilidades

• Investigate, process, and disburse payments for life and annuity insurance claims.
• Validate documents and determine claim actions.
• Calculate benefit amounts for beneficiaries.
• Collaborate with Onshore / Offshore customers via email and on calls in a professional manner.
• Meet daily, weekly, and monthly productivity and quality targets.
• Render overtime as requested by the Supervisor including rest days.
• Use expertise to evaluate the work of others and assist in process calibration.
• Facilitate team huddles and teach-back sessions as scheduled.
• Complete certification on the identified process and developmental training.
• Participate in functional and company-wide activities.
• Adhere to company policy, guidelines, and house rules including attendance and dress code.
• Maintain key records like working files and email for reference and audit purposes.
• Ability to handle basic day-to-day requirements of Excel.
• Manage own work in process and support team efforts to meet goals.
• Identify process improvements and cost take-out opportunities and drive those projects to closure.

Descrição da oferta de emprego

• Processing life and annuity insurance claims involves investigating, processing, and disbursing payments, including validating documents, determining claim actions, and calculating benefit amounts for beneficiaries.
• Work well with Onshore /Offshore customers encouragingly and professionally via email and on calls.
• Meet productivity and quality targets on a daily, weekly, and monthly basis.
• Render overtime whenever requested by the Supervisor including rest day.
• Use expertise to evaluate the work of others and assist in process calibration.
• Facilitate team huddles and teach-back sessions as scheduled.
• Complete certification on the identified process and developmental training.
• Participate in functional and company-wide activities.
• Adheres to company policy, guidelines, and house rules including attendance, clean desk, dress code, etc.
• Maintain key records like working files and email for reference and audit purposes.
• Ability to handle basic day-to-day requirements of Excel.
• Handle own work in process and support team efforts to ensure that individual, and team goals are met.
• Identify process improvements and cost take-out opportunities and drive those projects for closure.