Process Consultant

Persistent; Pune District; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work

Education sponsorship

Long Service awards

Annual health check-up

Insurance coverage

Job summary

Persistent is seeking a Process Consultant to bridge business requirements with technology within BFSI projects in Pune. You will analyse needs, define functional requirements, and drive process improvements in a fast-paced environment.

Experience in SDLC, Agile, stakeholder management, and process modelling is required. Hybrid work arrangement is supported, with a focus on delivering value across teams and customers.

Qualifications

• 5–8 years of BFSI experience as a Process Consultant or Business Analyst.
• Strong SDLC, Agile, Scrum and Waterfall knowledge with stakeholder focus.
• Experience eliciting requirements, documenting BRDs/FRDs, and modelling processes.

Responsibilities

• Gather and document business requirements through stakeholder interactions and workshops.
• Prepare BRDs, FRDs, user stories, and process documentation.
• Conduct gap analysis and process mapping to identify improvements.
• Collaborate with stakeholders to define and validate solutions.
• Lead requirement workshops, solution walkthroughs, and discussions.
• Support SDLC activities with traceability and requirement alignment.
• Participate in Agile ceremonies and assist in UAT planning.
• Identify opportunities for automation and process optimization.
• Prepare dashboards and executive reports for management.
• Ensure governance, quality standards, and compliance in BFSI projects.

Skills

SDLC

Agile

Business Analysis

Stakeholder Mgmt

BFSI domain

Process Modelling

JIRA

Confluence

UML

Excel

PowerPoint

Tools

JIRA

Confluence

Visio

Excel

PowerPoint

Job description

About Position:

We are seeking a Process Consultant with 5-8 years of experience in the Banking, Financial Services, and Insurance (BFSI) domain to bridge business requirements and technology solutions. The ideal candidate will work closely with stakeholders to analyze business needs, define functional requirements, and drive process improvements. This role requires strong expertise in SDLC, Agile methodologies, business analysis, and stakeholder management to ensure successful project execution and continuous process optimization.

• Role: Process Consultant
• Location: Pune
• Experience: 5 to 8 years
• Job Type: Full-Time Employment

What You'll Do:

• Gather, analyze, and document business requirements through stakeholder interactions and workshops.
• Prepare and maintain Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and process documentation.
• Conduct gap analysis, business impact assessments, and process mapping exercises to identify improvement opportunities.
• Collaborate with business stakeholders, product owners, project managers, and technology teams to define and validate solutions.
• Facilitate requirement gathering sessions, workshops, solution walkthroughs, and stakeholder discussions.
• Support project delivery activities throughout the SDLC lifecycle, ensuring traceability and alignment of requirements.
• Participate in Agile ceremonies including sprint planning, backlog grooming, stand-ups, reviews, and retrospectives.
• Assist in User Acceptance Testing (UAT) planning, test case preparation, execution, defect tracking, and resolution.
• Identify and recommend process improvement, optimization, and automation opportunities.
• Prepare management dashboards, status reports, executive presentations, and business insights.
• Ensure adherence to governance, compliance, quality standards, and organizational processes.
• Act as a liaison between business and technical teams to ensure successful solution implementation.

Expertise You'll Bring:

• 5-8 years of experience as a Process Consultant, Business Analyst, or similar role within IT or digital transformation projects.
• Strong domain experience in Banking, Financial Services, Insurance, or related BFSI sectors.
• Excellent understanding of Software Development Life Cycle (SDLC), Agile, Scrum, and Waterfall methodologies.
• Expertise in requirements elicitation, business analysis, process improvement, and solution definition.
• Hands-on experience with process modelling techniques and tools including BPMN and UML.
• Strong proficiency with JIRA, Confluence, Visio, Microsoft Excel, and PowerPoint.
• Experience creating BRDs, FRDs, user stories, use cases, workflow diagrams, and process maps.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent verbal and written communication skills with the ability to engage stakeholders at all levels.
• Experience facilitating workshops, requirement discussions, and cross-functional collaboration sessions.
• Knowledge of UAT management, defect tracking, business validation, and release support activities.
• Familiarity with governance, compliance, risk management, and quality assurance processes within BFSI organizations.
• Ability to work effectively in fast-paced environments while managing multiple priorities and stakeholders.
• Strong presentation, reporting, and executive communication capabilities.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."