Process Associate-Voice

HCL Technologies Limited; Dadri; Presencial; INR 250.000 - 350.000; Jornada completa

Descripción de la vacante

HCL Technologies Limited is seeking candidates for a screening and proctoring support role in India. The incumbent will validate candidate records during check-in, guide candidates during greeting, and monitor testing sessions via video streaming and a remote administration console.

Responsibilities include addressing technical issues and reporting incidents to ensure exam integrity and policy compliance. The position emphasizes adherence to testing policies, data security, and meeting service

Descripción del empleo

• To validate candidate’s records uploaded under “check-in” process
• To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
• To supervise candidates during the testing session using video streaming and a remote administration console.
• To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
• To make sure that the candidates are following all testing policies and are not risking exam security.
• Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
• Implementing feedback given during monitoring sessions by PICs / Team Leads
• Appropriate documentation on client CRM
• Ensuring data security - proprietary data of customers
• Meeting SLAs & maintaining Quality Standards

Key Responsibilities

Job Description:

• To validate candidate’s records uploaded under “check-in” process
• To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
• To supervise candidates during the testing session using video streaming and a remote administration console.
• To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
• To make sure that the candidates are following all testing policies and are not risking exam security.
• Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
• Implementing feedback given during monitoring sessions by PICs / Team Leads
• Appropriate documentation on client CRM
• Ensuring data security - proprietary data of customers
• Meeting SLAs & maintaining Quality Standards

Skill Requirements

Job Description:

• To validate candidate’s records uploaded under “check-in” process
• To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
• To supervise candidates during the testing session using video streaming and a remote administration console.
• To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
• To make sure that the candidates are following all testing policies and are not risking exam security.
• Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
• Implementing feedback given during monitoring sessions by PICs / Team Leads
• Appropriate documentation on client CRM
• Ensuring data security - proprietary data of customers
• Meeting SLAs & maintaining Quality Standards

Other Requirements

Job Description:

• To validate candidate’s records uploaded under “check-in” process
• To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
• To supervise candidates during the testing session using video streaming and a remote administration console.
• To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
• To make sure that the candidates are following all testing policies and are not risking exam security.
• Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
• Implementing feedback given during monitoring sessions by PICs / Team Leads
• Appropriate documentation on client CRM
• Ensuring data security - proprietary data of customers
• Meeting SLAs & maintaining Quality Standards

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.