Process Associate

TalentD; India; On-site; INR 350,000 - 600,000; Full time

Job summary

HCLTech in Noida, India, is seeking a customer support professional to work independently and resolve end-customer queries within defined SLA and quality standards.

Responsibilities include improving skills through training, meeting quality scores, and contributing to process improvements. The role requires teamwork, motivation of peers, and consistent CSAT achievement in a fast-paced IT services environment.

Responsibilities

• Improve skill level through self development, nominating training programs, and skill reverification tests.
• Meet defined quality scores and contribute to process improvement.
• Work effectively in a team while motivating others to achieve common team goals.
• Consistently meet or exceed CSAT parameters as defined for the process.

Job description

Work independently and provide customers with information about their queries. Resolve end customer issues as per defined SLA and quality standards.

Key Responsibilities

• Improve skill level through self development, nominating training programs, and skill reverification tests.
• Meet defined quality scores and contribute to process improvement.
• Work effectively in a team while motivating others to achieve common team goals.
• Consistently meet or exceed CSAT parameters as defined for the process.

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HCLTech is a leading global technology company headquartered in Noida, India, providing a wide range of IT services and solutions to enterprises across industries. Founded in 1976, the company has grown into one of the largest multinational IT service providers, employing over 220,000 professionals in more than 60 countries. HCLTech's mission is to supercharge progress for its clients by delivering innovative digital, engineering, cloud, and AI-powered solutions that enable transformation and sustainable growth.

Renowned for its strong engineering heritage and customer-centric approach, HCLTech operates across sectors including financial services, manufacturing, life sciences, healthcare, retail, and telecommunications. The company has been recognized for its robust digital transformation capabilities and strategic partnerships with leading technology providers such as Microsoft, Google Cloud, and AWS. In recent years, HCLTech has reported significant revenue growth, expanded its global delivery network, and launched sustainability initiatives aimed at reducing carbon emissions and fostering inclusive workplaces.