Process Associate (PAN NRI Process)

Inditab Esolutions; Dadri; On-site; INR 420,000 - 540,000; Full time

Job summary

Inditab Esolutions in Noida is seeking a Process Associate - International Process to manage NRI customer profiles and service requests. You will communicate with customers, draft emails, and coordinate with internal teams to ensure timely resolution of queries.

Candidate should have at least 1 year of experience, strong English communication, and proficiency with MS Excel and CRM/ERP tools. This on-site role requires a diligent, detail-oriented approach to data and process adherence.

Qualifications

• Minimum 1 year of relevant experience.
• Excellent written and verbal English communication.
• Strong email drafting and customer handling skills.
• NRI/international customer exposure preferred.
• Knowledge of an international language is an added advantage.
• Good knowledge of MS Excel, email platforms, CRM/ERP systems, and web applications.

Responsibilities

• Manage NRI customer profiles and related service requirements.
• Verify and review customer information and documents as per internal processes.
• Handle customer queries through email and approved communication channels.
• Draft professional, clear, and grammatically correct customer and internal emails.
• Coordinate with Operations, Compliance, Finance, Technical, and other internal teams.
• Handle escalations professionally and follow up until resolution.
• Maintain accurate customer records and documentation.
• Follow company policies, SOPs, and customer-handling procedures.
• Maintain confidentiality and accuracy of customer data.

Skills

English communication

Email drafting

Customer handling

NRI/international experience

Attention to detail

Problem solving

Tools

MS Excel

CRM/ERP systems

Email platforms

Web applications

Job description

PROCESS ASSOCIATE

International Process

Industry: Fintech

Location : Sector-3 Noida (Nr. Sec-16 Metro Station)

Experience : 1+ years in International Process

CTC : 25-35% hike on your last CTC

Work Mode : On-site, 6 days (Roaster Off)

Job Profile Summary

We are looking for a professional and customer-focused Process Associate - PAN NRI to manage and support NRI customer profiles and related service requests. The candidate will handle customer communication, understand customer requirements, draft professional emails, coordinate with internal teams, and ensure timely resolution of customer queries.

Key Responsibilities

• Manage NRI customer profiles and related service requirements.


• Verify and review customer information and documents as per internal processes.


• Handle customer queries through email and approved communication channels.


• Draft professional, clear, and grammatically correct customer and internal emails.


• Coordinate with Operations, Compliance, Finance, Technical, and other internal teams.


• Handle escalations professionally and follow up until resolution.


• Maintain accurate customer records and documentation.


• Follow company policies, SOPs, and customer-handling procedures.


• Maintain confidentiality and accuracy of customer data.

Candidate Requirements

• Minimum 1 year of relevant experience.


• Excellent written and verbal English communication.


• Strong email drafting and customer handling skills.


• NRI/international customer exposure preferred.


• Knowledge of an international language is an added advantage.


• Good knowledge of MS Excel, email platforms, CRM/ERP systems, and web applications.


• Strong attention to detail, problem-solving ability, ownership, and willingness to learn.

Preferred Skills

• Excellent English communication skills (written & verbal); knowledge of regional languages (Punjabi, Gujarati, Marathi, Tamil, Telugu, Kannada, Malayalam) preferred.


• Awareness of current affairs and geopolitical trends across India, USA, Canada, Australia, UAE, and Europe, to ensure culturally aware and locally relevant applicant support.


• Strong customer handling, interpersonal, and relationship management skills with the ability to build trust and resolve queries professionally.
  Good analytical, problem-solving, and coordination skills with attention to detail and accuracy.


• Experience handling NRI or international customers.


• Knowledge of KYC, customer verification, document verification, financial operations.


• Strong email communication and professional writing skills.


• Ability to work with international customers and different time zones, if required.