Process Associate- International Voice

Turnaround International; Pune District; On-site; INR 180,000 - 300,000; Full time

Job summary

Turnaround International is hiring a Process Associate for the US Process (Night Shift) based in Pune. You will handle client interactions across medical billing, insurance, legal and ancillary tasks, ensuring smooth operational workflow.

The role requires handling inbound/outbound calls, data accuracy, and collaboration with cross-functional teams to deliver high-quality service.

Qualifications

• 0–5 years of experience required.
• Night shift availability required.
• Office location in Pune (Magarpatta City).

Responsibilities

• Work on Medical Billing / Insurance / Legal / Ancillary / RCM.
• Handle inbound & outbound calls.
• Manage client queries and resolve issues efficiently.
• Provide information about services, products & offers.
• Maintain accurate data and prepare reports.
• Ensure strong project and process management.
• Collaborate with cross-functional teams.

Job description

Contact HR: 8956992506 (Seema Nair)

Company : Turnaround International Job Title: Process Associate

Industry: KPO (US Process)

Experience: 0 to 5 Years

Office Location: Office No. 203, Pentagon Tower P2, Second Floor, Magarpatta City, Pune 411028

Job Overview

We are hiring Process Associates for our US Process (Night Shift). The role involves handling client interactions, managing billing/insurance/legal processes, and ensuring smooth operational workflow.

Key Responsibilities

• Work on Medical Billing / Insurance / Legal / Ancillary / RCM
• Handle Inbound & Outbound Calls
• Manage client queries and resolve issues efficiently
• Provide information about services, products & offers
• Maintain accurate data and prepare reports
• Ensure strong project and process management
• Collaborate with cross-functional teams

Shift Timing

7:45 PM 5:15 AM (Night Shift)

Week Off

Saturday & Sunday (Fixed)

Transportation

Self-travel (No company transport provided)