Process Associate | International BPO | Customer Support

Talent Acquaintance; Ernakulam; On-site; INR 167,000 - 279,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused professional in Kerala to handle inquiries, resolve issues, and provide exceptional service across multiple channels. You will collaborate with internal teams, maintain deep product knowledge, and look for upsell opportunities while keeping precise records of interactions.

Ideal candidates possess strong communication, problem-solving, and adaptability skills, and thrive in a fast-paced environment with meticulous attention to detail.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication

Interpersonal skills

Problem solving

Analytical skills

Adaptability

Attention to detail

Tools

Computer software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.