Process Associate | International BPO | Customer Support

Talent Acquaintance; Kolkata District; Sur place; INR 223 000 - 357 000; Plein temps

Résumé du poste

Talent Acquaintance in Kolkata is seeking a customer service associate to handle inquiries, resolve issues, and provide outstanding service across multiple channels. You will collaborate with internal teams to enhance the overall customer experience and develop a thorough understanding of products and services.

The role requires excellent communication, adaptability in a fast-paced environment, strong problem-solving abilities, and meticulous record-keeping while maintaining high attention to

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Communication

Adaptability

Problem-solving

Technical proficiency

Organizational skills

Interpersonal skills

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.