Process Associate | International BPO | Customer Support

Talent Acquaintance; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

Talent Acquaintance is seeking a customer service representative to manage inquiries, resolve issues, and deliver exceptional support across multiple channels. You will work with internal teams to improve customer experience and maintain thorough knowledge of products and services.

You will identify opportunities to upsell and cross-sell products, while keeping accurate records of customer interactions and transactions.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Analytical skills

Attention to detail

Organizational skills

Adaptability

Tools

CRM software

MS Office

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.