Process Associate - Bankruptcy

BSI Financial Services; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

BSI Financial Services in Gurgaon seeks a Process Associate to support US Mortgage servicing, focusing on bankruptcy-related processes. You will review loan documents, reconcile payment histories, and coordinate with attorneys, investors, and internal teams to ensure accurate, timely servicing.

The role requires 2+ years in US Mortgage or mortgage servicing, strong English communications, and proficiency in Excel.

Qualifications

• 2+ years of US Mortgage or mortgage servicing experience.
• Strong English communication and written skills.
• Proficiency in Excel and data reconciliation procedures.

Responsibilities

• Perform operational tasks for US Mortgage servicing per defined protocols.
• Review loan documents and reconcile payment histories.
• Ensure timely and accurate transaction processing and handling BK-related tasks.
• Communicate with investors and internal teams as needed.

Skills

Communication

Excel

Attention to detail

Education

Any Graduation

Job description

Brief Description

Job Title: Process Associate – US Mortgage

Experience: 2+ Years in US Mortgage / Mortgage Servicing

Shift: Flexible to work as per business requirement (24×7)

Education: Any Graduate with Good Pass Percentage

Location: Gurgaon

Job Summary

The Process Associate will be responsible for performing various operational tasks related to US Mortgage servicing, particularly in the Bankruptcy (BK) domain. The role involves reviewing loan documents, reconciling payment histories, handling attorney communications, and ensuring compliance with investors and legal requirements. The associate will work closely with internal teams and external stakeholders to maintain accuracy and timeliness in servicing operations.

Key Responsibilities

Core Mortgage Servicing Tasks

• Perform job tasks as per defined protocols and guidelines.
• Review loan documents using assigned tools and systems.
• Ensure timely and accurate transaction-level processing.

Bankruptcy (BK) Operations

• BKR POC Set-up: Align filed Proof of Claim (POC) with system records; reconcile fees and P&I due with payments applied.
• Payment Ledger Creation: Create and reconcile payment history for each loan.
• Service Transfer Audit: Audit payment history and BK POC post-service transfer; review Payment Change Notices and docket entries.
• MFR Referral Review: Assess delinquency using payment ledger to determine eligibility for Motion for Relief (MFR).
• NOFC Review: Reconcile payment history and perform QA on responses to Notice of Final Cure (NOFC).
• Discharge Audit: Final reconciliation of payment history and closing out loans post-bankruptcy discharge.
• Communicate: Communicate with investors for approvals and updates.
• BK Status Review: Conduct monthly review of loans to ensure status accuracy.

Competencies & Skills

• Communication Skills: Very good verbal and written communication (ability to read, understand, and perform tasks in English).
• Efficiency & Accuracy: Ability to deliver work as per agreed SLAs with high accuracy.
• Excel Skills: Intermediate proficiency in Microsoft Excel.
• Teamwork: Strong team player with collaborative mindset.