SME-US Residential Mortgage Underwriting

Cognizant; Chennai District; On-site; INR 700,000 - 900,000; Full time

Job summary

Cognizant is seeking a subject matter expert in US mortgage underwriting to support underwriting decisions in a night shift, on-site in Chennai. The role focuses on high accuracy, regulatory compliance, and consistent service quality for global stakeholders.

You will review complex processes, handle first-level escalations, and coordinate with investors for audits, leveraging systems like Black Knight and Pyramid. Relevant certifications in data analysis or Excel are preferred.

Qualifications

• Graduate exclusion of BE B.Tech MCA.
• 5 to 6 year of US mortgage underwriting experience.
• Proficient in FNMA FHLMC guidelines.
• Knowledge and understanding of risk assessment.
• Knowledge of compliance and audit functions.
• Resolves customer queries and requests.
• Provides clarifications & updates on project & processes to stakeholders.
• Coordinate with investors for audits or regulatory requirements.
• Experience with Black Knight, Loss Mitigation System, Pyramid is an added advantage.

Responsibilities

• Review first level processing and handle complex steps and transactions.
• Interact with clients to maintain accuracy and efficiency.
• Perform quality checks or audits and root cause analysis on errors.
• Provide analytical reports and contribute to process improvements.
• Identify and report process changes and document updates to process manuals.
• Manage floor support as SME and provide feedback to team.
• Act as SME in absence of team lead and oversee process changes.

Skills

Subject matter expertise

Underwriting

Regulatory compliance

Data reporting

Knowledge management

People management

Stakeholder communication

Audit familiarity

Tools

Black Knight

Pyramid

Job description

Job Summary

Serve as a subject matter expert in loan originations to support underwriting decisions in a night shift work from office model while ensuring high accuracy regulatory compliance and consistent service quality for global stakeholders.

Responsibilities

Graduate exclusion of BE B.Tech MCA .This role revies first level processing handles complex process steps transactions and resolve queries complaints with customers clients in related domain area as per the SOP independently and refers to supervisor typically for specific interventions exceptions Business Customer Interacts with Client customer to maintain accuracy and efficiency

5 to 6 Year of US mortgage Underwriting experience

Proficient in FNMA FHLMC guidelines

Knowledge and understanding of Risk assessment

Has knowledge of compliance and audit functions

Resolves customer queries and requests

Provides clarifications & updates on project & processes to the stakeholders

Can co ordinate with investors for any kind of audits or regulatory requirements

Experience working in Black Knight Loss Mitigation System Pyramid etc. Will be added advantage

Keeps the stakeholders informed on meeting process deliverables

Collates data for reporting.

Project Process Acts as an SME for the team to Identify & resolve issues and document all process changes

Monitor & review first level processing

Process complex Transactions

Handle first level escalations from client

Perform quality checks or audits and Root cause analysis on errors to ensure error free processing

Provides analytical reports

Contribute to process improvement initiatives

Identify and report process changes

Adhere to the mandatory industry regulation and compliance requirements for the given process

Review and audit adherence of the team

Knowledge Management Perform knowledge sharing

Update Process documentation user manuals as appropriate for the process

Participate in knowledge transfer

People Team Management Adhere to org hygiene and compliance needs in terms of

Personal Utilization & Time sheet submission

Personal and new hire Assimilation

Attendance

Team Initiatives

Provides appropriate floor support as an SME and feedback to team

Has functional responsibility of the process in the absence of TL.

Manage break schedule transport logistics for the team in the absence of the supervisor

Certifications Required

Preferred certifications include MS Excel specialist certification or equivalent data analysis credential relevant to financial operations.