Mortgage Customer Specialist

U.S. Bank; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

U.S. Bancorp India is seeking a Mortgage Loan Processor to handle the timely and accurate completion of mortgage loan reviews and to prepare files from application through closing.

The role requires compiling, preparing, and processing mortgage loan files while ensuring compliance with bank, regulatory, and investor guidelines. Under direct supervision, you will obtain documentation, monitor loan status, validate data, and prepare packages for automated underwriting.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Typically 2–4 years of clerical and customer service experience.

Responsibilities

• Process the least complex mortgage loans under direct supervision.
• Gather and obtain supporting documentation (appraisals, title opinions, disclosures, tax returns).
• Monitor loan status and ensure timely closing within rate lock periods.
• Review applications for accuracy and completeness before Underwriter submission.
• Submit complete packages to Underwriting per policies; raise NOI if incomplete.
• Collaborate with Sales and Operations teams for customer contact and escalations.

Skills

Attention to detail

Documentation fidelity

Software navigation

Communication

Organizational skills

Mortgage lending basics

Regulatory compliance

Confidentiality

Education

Bachelor’s degree

Job description

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

• Responsible for thetimelyandaccuratecompletion of mortgage loanreview and ensuring the loan file is ready for Underwriting.Responsible for compiling,preparingand processing mortgage loan files from application through closing. Assures compliance with bank, regulatory and investorguidelinesand customer service standards.
• Drives exceptional customerservice.Acts asaliaison to obtain all necessary documentation including appraisals, title searches and opinions, credit reports, verifications, tax returns, financial statements,etc.while ensuring compliance with all internal policy and external regulatory requirements.
• Proactively manage pipeline to ensureborrowersclosing dates are accuratelycapturedand closing dates are within designated rate lock periods.
• Reviews loan application to verify that data is complete andaccuratein preparation for Underwriter submission by reconciling critical information on the application to documentation provided by the customer.
• Prepares andsubmitsthe mortgage file to automated underwriting system(s) and ensuring a complete package is delivered to Underwriting per currentcompanypolicies and procedures.
• Ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements,policiesand procedures.Completes any required corporate and business line training in these areas.Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, asrequiredfor this position.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically Two to Four Years of clerical and customer service experience.

Specifically

• Under direct supervision and using established guidelines, processes the least complex mortgage loans.Requests and obtains all needed supporting documentation including appraisals, title opinions, disclosure statements, insurance information etc.
• General knowledge of loan processing and closing policies and procedures and credit policy is preferred.
• Monitors status of loans in process.
• Responsible for initial file quality review:
• Review loan application for accuracy and completeness Validate information in NetO
• Validate all necessary documentation is in Loan Document Manager (LDM) per the MLO Checklist and as required per AUS
• Label documentation in LDM Complete FQTA
• If file complete: Submit loan to Underwriting
• If file incomplete: Issue NOI
• If identified as cancel: Complete Cancellation steps
• Collaborates with U.S. Bank Sales and Operations teams for customer contact, issues, and/or escalations.

Required Skills

• Attention to detail & accuracy.
• Familiarity with income, credit, and asset documentation.
• Ability to navigate multiple software applications at a time.
• Strong communication and organizational skills.
• Basic understanding of the Mortgage lending process.
• Basic understanding of foundational lending compliance and regulations requirements.
• Adheres customer confidentiality

Preferred Skills

• Knowledge of loan programs (Conventional, HFA, VA, etc.).
• Knowledge of underwriting guidelines.
• Understanding complex tax documentation, including that for self-employed borrowers.
• Ability to read and understand a purchase contract.
• Experience in Digital Underwriting, Automated Underwriting Systems, Loan Prospector

Competencies

• Knowledge of loan programs (Conventional, HFA, VA, etc.).
• Knowledge of underwriting guidelines.
• Understanding complex tax documentation, including that for self-employed borrowers.
• Ability to read and understand a purchase contract.
• Experience in Digital Underwriting, Automated Underwriting Systems, Loan Prospector.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.