Process Associate- Customer Care

Spearhead Professional; Gurugram District; Vor Ort; INR 201.000 - 279.000; Vollzeit

Zusammenfassung

Spearhead Professional in India is seeking a Process Associate/Developer Customer Service to handle queries, support data collection for account recovery, and maintain familiarity with client processes. You will reproduce issues, escape product bugs, and deliver excellent customer service to our customers in a dynamic work environment.

The role emphasizes critical thinking, analytical skills, and the ability to work both independently and within a collaborative team, with a focus on customer

Qualifikationen

• Respond to customer queries and concerns promptly.
• Assist data collection to support account recovery.
• Understand client processes and policies.
• Reproduce customer issues and identify bugs.
• Deliver excellent customer service to clients.
• Demonstrate critical thinking and analytical ability.
• Work independently or within a team environment.

Aufgaben

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escape product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic with the ability to work well both independently and within the context of a larger collaborative environment

Kenntnisse

Account Maintenance

Banking Capital Markets

Claims Resolution

Customer Care

Customer Experience (CX)

Customer Journey Mapping

Online Customer Support

Ausbildung

Bachelor's in Business Administration

Bachelor's in Communications

Bachelor's in Hospitality Management

Bachelor's in Information Technology

Bachelor's in Marketing

Jobbeschreibung

Job Description

We are inviting applications for the role of Process Associate/Developer Customer Service

In this role you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escape product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning

Required Skills

Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support