Process Associate

Career Comfort; Kolkata District; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Travel Allowance

Subsidized Meals

Free Cab Drop

Attendance Bonus ₹1,000/mo

Annual Bonus up to ₹15,000

PF & ESI coverage

Job summary

Career Comfort is seeking associates to handle inbound voice calls for U.S. healthcare customers from Kolkata. The role emphasizes customer support without sales or targets, requiring clear communication and a patient approach.

Night shift aligned with U.S. time zones; Monday to Friday. Freshers and experienced candidates are welcome, with emphasis on strong English skills and neutral or U.S.-friendly accent.

Qualifications

• Strong English communication skills (verbal and written).
• Graduation or Diploma is a plus.
• Freshers and experienced candidates welcome.

Responsibilities

• Handle inbound voice calls for U.S. Healthcare customers – no sales, no targets.
• Resolve queries efficiently and professionally.
• Provide empathetic, clear, and accurate customer support.

Skills

English communication

Education

12th pass

Diploma or Graduation

Job description

• Additional Benefits: Travel Allowance, Subsidized Meals, Free Cab Drop, Attendance Bonus ₹1,000/month, Annual Bonus up to ₹15,000, PF & ESI coverage

Shift & Schedule:

• Night Shift (Aligned with U.S. Time Zones)
• Monday to Friday

Role Overview:

• Handle inbound voice calls for U.S. Healthcare customers – no sales, no targets.
• Resolve queries efficiently and professionally.
• Provide empathetic, clear, and accurate customer support.

Requirements:

• Strong English communication skills (verbal and written); neutral or U.S.-friendly accent preferred.
• Minimum 12th pass; Graduation or Diploma is a plus.
• Freshers and experienced candidates are welcome.