Process Associate

Knack RCM; Jaipur; On-site; INR 180,000 - 300,000; Full time

Job summary

Knack RCM is hiring for a Process Associate – AR Caller (Freshers) in Jaipur to join its US Healthcare Revenue Cycle Management team. The role involves following up on medical claims with US insurers and supporting reimbursement processes.

No prior healthcare experience is required. Strong English communication and a willingness to learn, along with basic computer skills, are valued and training will be provided.

Qualifications

• Fresher (0–1 year) accepted.
• Excellent verbal communication skills in English preferred.
• Final-year results declared candidates may also apply.
• Basic computer skills and willingness to learn.

Responsibilities

• Contact insurance companies via telephone to follow up on outstanding medical claims.
• Verify claim status and identify reasons for delays, denials, or underpayments.
• Document call outcomes accurately in the billing system.
• Work on assigned accounts and maintain productivity targets.
• Escalate complex issues to senior team members when required.
• Follow established workflows and client-specific guidelines.
• Review claim details before contacting insurance representatives.
• Obtain updates on claim processing and reimbursement status.
• Follow up on denied, rejected, pending, or underpaid claims.
• Ensure accurate documentation of claim-related information.
• Support revenue recovery activities by maintaining regular follow-ups.
• Maintain high levels of accuracy and quality in all work performed.
• Adhere to HIPAA and organizational compliance requirements.
• Follow client processes and standard operating procedures.
• Participate in quality audits, feedback sessions, and training programs.
• Attend training sessions on US Healthcare, Medical Billing, and Revenue Cycle Management.
• Develop knowledge of insurance terminology, healthcare processes, and payer guidelines.
• Continuously improve communication, analytical, and process skills.
• Demonstrate willingness to learn and grow within the organization.

Skills

English communication

Telephone skills

Typing

Computer literacy

Education

Graduate in any discipline

Job description

TITLE: Process Associate – AR Caller (Freshers)

Experience: Fresher (0–1 Year)

POSITION SUMMARY

We are looking for enthusiastic and career-oriented Process Associates – AR Caller to join our US Healthcare Revenue Cycle Management (RCM) team. This role provides an excellent opportunity for fresh graduates to build a successful career in the Healthcare BPO and Revenue Cycle Management industry.

The selected candidates will be responsible for interacting with US insurance companies to follow up on outstanding medical claims, identify claim status, and support the reimbursement process.

No prior healthcare experience is required. Candidates with good communication skills and a willingness to learn are encouraged to apply.

KEY RESPONSIBILITIES

Accounts Receivable Follow-up

• Contact insurance companies via telephone to follow up on outstanding medical claims.
• Verify claim status and identify reasons for claim delays, denials, or underpayments.
• Document call outcomes accurately in the billing system.
• Work on assigned accounts and maintain productivity targets.
• Escalate complex issues to senior team members when required.
• Follow established workflows and client-specific guidelines.

Claims & Insurance Coordination

• Review claim details before contacting insurance representatives.
• Obtain updates on claim processing and reimbursement status.
• Follow up on denied, rejected, pending, or underpaid claims.
• Ensure accurate documentation of claim-related information.
• Support revenue recovery activities by maintaining regular follow-ups

Quality & Compliance

• Maintain high levels of accuracy and quality in all work performed.
• Adhere to HIPAA and organizational compliance requirements.
• Follow client processes and standard operating procedures.
• Participate in quality audits, feedback sessions, and training programs.

Learning & Development

• Attend training sessions on US Healthcare, Medical Billing, and Revenue Cycle Management.
• Develop knowledge of insurance terminology, healthcare processes, and payer guidelines.
• Continuously improve communication, analytical, and process skills.
• Demonstrate willingness to learn and grow within the organization.

EDUCATIONAL QUALIFICATIONS

• Graduate in any discipline (Arts, Commerce, Science, Management, or related streams)
• Final-year results declared candidates may also apply
• Excellent verbal communication skills in English are preferred

DESIRED CANDIDATE PROFILE

• Fresher or up to 1 year of experience.
• Good spoken and written English communication skills.
• Comfortable speaking over the phone with international stakeholders.
• Basic computer proficiency and typing skills.
• Positive attitude and willingness to learn.
• Strong attention to detail and problem-solving skills.
• Ability to work in a target-oriented environment.