AR Caller (US Healthcare)

PYXIDIA TECHLAB; Navi Mumbai; On-site; INR 279,000 - 446,400; Full time

Job summary

A technology consulting firm in Navi Mumbai is seeking dedicated Process Associates/Senior Process Associates for their Accounts Receivable team. This full-time role focuses on analyzing healthcare receivables, performing follow-ups with US insurance payers and patients, and ensuring compliance with regulations. Candidates should have 1-3 years of experience in AR processes and demonstrate strong analytical and communication skills. The position requires working in a fast-paced, night shift environment, supporting US healthcare operations.

Qualifications

• 1–3 years of experience in the US healthcare calling / AR process.
• Experience in claims management and/or customer service preferred.
• Ability to maintain high levels of productivity and quality.
• Proficiency in Microsoft Office Suite and basic computer applications.
• Strong analytical and multitasking abilities.

Responsibilities

• Review and follow up on patient accounts to resolve outstanding balances.
• Analyze receivables from healthcare insurance and initiate necessary follow-ups.
• Prepare and submit claim forms in compliance with guidelines.
• Manage denial and appeal processes according to protocols.
• Document actions and communications accurately in systems.

Skills

Analytical skills

Problem-solving abilities

Written communication

Verbal communication

Microsoft Office Suite

Multitasking

Customer service

Education

HSC / 10+2 or equivalent

Any Graduate preferred

Tools

Infinx systems

Basic computer applications

Job description

Job Title

Process Associate / Senior Process Associate

Department

Accounts Receivable

Work Shift

Night Shift

About the Role

We are looking for dedicated and detail-oriented Process Associates / Senior Process Associates to join our Accounts Receivable (AR) team. The role involves analyzing healthcare receivables, performing follow-ups with US insurance payers and patients, and ensuring timely reimbursement while maintaining compliance with US healthcare regulations.

Key Responsibilities

• Review patient accounts and perform appropriate follow-up actions to resolve outstanding balances in accordance with best practice standards.
• Analyze receivables due from healthcare insurance companies and initiate necessary follow-up actions for reimbursement.
• Perform voice and non-voice follow-ups with insurance payers regarding the status of outstanding claims.
• Prepare, complete, and submit claim forms in compliance with CMS and third-party payer guidelines.
• Manage denial and appeal processes by following established protocols.
• Contact patients and guarantors regarding outstanding self-pay balances.
• Draft and send correspondence to insurance payers, third parties, and patients related to claim resolution and appeals.
• Document all actions, communications, and updates accurately in Infinx or client host systems.
• Ensure strict adherence to HIPAA, patient confidentiality, and compliance requirements at all times.
• Research and stay updated on payer rules, regulations, and policy changes.
• Deliver service excellence to patients, clients, and internal stakeholders.
• Meet or exceed individual and team productivity, quality, and performance targets.

Required Qualifications

• Education:
• Minimum HSC / 10+2 or equivalent
• Any Graduate preferred
• Experience:
• 1–3 years of experience in the US healthcare calling / AR process
• Experience in claims management and/or customer service preferred.
• Ability to maintain high levels of productivity, quality, and accuracy.
• Excellent written and verbal communication skills to represent Infinx clients professionally.
• Proficiency in Microsoft Office Suite and basic computer applications.
• Strong analytical, problem-solving, and multitasking abilities.
• Ability to work independently, remain resourceful, and manage multiple priorities effectively.
• Night shift role supporting US healthcare operations.
• Fast-paced, performance-driven AR environment.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

Industries

IT Services and IT Consulting