Principal Technical Service Engineer

Haldor Topsoe; New Delhi; On-site; INR 2,500,000 - 3,000,000; Full time

Job summary

Haldor Topsoe in New Delhi is seeking a Principal Technical Service Engineer to provide advanced technical support in the chemicals industry. You will perform catalyst calculations, conduct evaluations for ammonia and hydrogen plants, and work with commercial teams.

The ideal candidate should have a Bachelor’s degree in Chemical Engineering and over 20 years of experience in relevant sectors. This role requires strong communication skills, customer focus, and willingness to travel for site support.

Qualifications

• 20+ years of relevant professional experience in technical service, plant operations, and design.
• Solid knowledge of chemical process technologies and catalysts.
• Experience in technical support roles in the chemical industry.

Responsibilities

• Provide advanced technical support to customers in the chemicals industry.
• Conduct plant and catalyst performance evaluations.
• Partner with Account Managers to identify new business opportunities.

Skills

Interpersonal and communication skills

Effective presentation and training capabilities

Customer focus and relationship-building capability

Problem-solving skills

Education

Bachelor’s or higher degree in Chemical Engineering

Job description

About the role

We are looking for an experienced and customer‑oriented Principal Technical Service Engineer to join our team. In this role, you will provide advanced technical support to customers in the chemicals industry, with a particular focus on ammonia, methanol, and hydrogen plants.

You will be responsible for technical evaluations, technical quotation preparation, plant performance assessments, and customer support during catalyst loading, start‑up, troubleshooting, and normal operations. In addition, you will work closely with commercial teams to identify opportunities for catalyst, proprietary hardware, and revamp solutions that create value for customers and support business growth. This is a highly visible role requiring deep technical expertise, strong communication skills, and the ability to build trusted long‑term relationships with customers across different cultures and markets.

Key Responsibilities

• Perform catalyst calculations and prepare technical quotations for catalysts
• Conduct plant and catalyst performance evaluations for chemicals plants, especially within ammonia, methanol, and hydrogen
• Provide technical support for catalyst loading, plant start‑up, troubleshooting, and routine plant operations
• Partner with Account Managers to identify and develop new business opportunities related to catalysts, proprietary hardware, plant revamps, and technical service offerings
• Deliver technical presentations and customer training programs
• Visit customer sites to present and promote catalyst, hardware, and revamp solutions
• Maintain and update customer‑related technical and commercial databases
• Build and sustain strong customer relationships through responsive, high‑quality technical support

Who you are

You are a technically strong and commercially aware professional with a passion for solving customer challenges and willing to travel. You are confident working in an international environment and are comfortable engaging with customers, colleagues, and stakeholders across cultures.

You bring

• Strong interpersonal and communication skills, both written and verbal
• Effective presentation and training capabilities
• A collaborative mindset and the ability to work successfully across teams
• A structured, independent, and responsible approach to work
• A proactive, energetic, and solution‑oriented attitude
• A strong customer focus and relationship‑building capability
• The ability to understand customer needs and translate them into technical and business opportunities

Qualifications and experience

• Bachelor’s or higher degree in Chemical Engineering from a recognized university or institute
• Solid knowledge of chemical process technologies and catalysts
• Proven experience in the chemical industry, with exposure to ammonia, methanol, and hydrogen plants
• Minimum 20 years of relevant professional experience in areas such as technical service, plant operations and plant design
• Demonstrated ability to support customers with technical problem‑solving and performance improvement initiatives
• Experience in customer‑facing technical support or technical sales support roles
• Strong understanding of catalyst applications and plant performance optimization
• Willingness to travel for customer visits, site support, and technical discussions

Why join us

This is an opportunity to take on a senior technical role where you can make a direct impact on customer success and business growth. You will work with complex technologies, support leading industry customers, and contribute to the development of valuable technical and commercial solutions in the chemicals sector.

EEO Statement

We welcome applications from all qualified candidates, irrespective of their gender, age, religion, disability, ethnic background, and geographical location. We encourage individuals from diverse cultures and countries to apply and contribute to our global team.