Field Service Officer

Element Solutions Inc; Pune District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

MacDermid Enthone Industrial Solutions, a business of Element Solutions Inc, seeks a technically skilled Technical Field Service Officer to provide on-site support across a diverse customer base. You will troubleshoot, train, and collaborate with sales, R&D, and quality teams to optimize product performance.

The role requires field-based problem solving, strong communication, and a commitment to safety and regulatory compliance while traveling as needed to support customers.

Qualifications

• Degree in Chemistry, Chemical Engineering, Materials Science or related field.
• Experience in technical service, field support, product applications, or manufacturing.
• Strong knowledge of chemical products, formulations, and processes.
• Ability to interpret data, perform field trials, and report findings.

Responsibilities

• Provide on-site and remote technical support for product applications and troubleshooting.
• Conduct field testing and performance evaluations under customer conditions.
• Deliver technical training to customers, distributors, and internal teams.
• Collaborate with Sales, R&D, Quality and Manufacturing to drive improvements.
• Analyze challenges, perform root-cause investigations, and document outcomes.
• Promote safe handling and ensure compliance with safety and regulatory requirements.

Skills

Customer focus

Technical curiosity

Hands-on

Communication skills

Collaboration

Independence

Problem solving

Education

Chemistry or related technical degree

Job description

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Challenge Yourself and Impact the Future!

MacDermid Enthone Industrial Solutions operates as a business of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

MacDermid Enthone Industrial Solutions is a global supplier of industrial metal and plastic finishing chemistries. We primarily design and manufacture chemical systems that protect and decorate surfaces. Our high-performance functional coatings improve resistance to wear and tear, such as hard chrome plating of shock absorbers for cars, or provide corrosion resistance for appliance parts. Our decorative performance coatings apply finishes for parts in various end markets such as automotive interiors or jewelry surfaces. As part of our broader sustainable solutions platform, we also provide both chemistry and equipment for turnkey wastewater treatment, and recycle and reuse solutions. Our industrial customer base is highly diverse and includes customers in the following end markets: appliances and electronics; automotive parts; industrial parts; plumbing goods; construction equipment; and transportation equipment.

We strive to embody the five 'Elements of our Culture'- our '5C's'; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for?

We are seeking a customer-focused and technically skilled Technical Field Service Officer to provide on-site technical support for our products and solutions across a diverse customer base. This role is ideal for someone who enjoys combining technical expertise with customer interaction, troubleshooting challenges in real-world environments, and helping customers maximize the performance of our products.

You will act as a key technical representative of the company, working closely with customers, sales teams, manufacturing, quality, and R&D to deliver exceptional technical support and build long-term customer partnerships.

What will you be doing?

Customer Technical Support

• Provide on-site and remote technical support to customers regarding product application, performance, and troubleshooting.
• Investigate product-related issues and recommend effective corrective actions and solutions.
• Support customers during product trials, evaluations, and implementation activities.
• Ensure timely resolution of technical inquiries and customer complaints.

Product Application & Performance Evaluation

• Conduct field testing and performance evaluations of products under customer operating conditions.
• Monitor product performance and provide recommendations for optimization and continuous improvement.
• Support customers in achieving quality, productivity, and operational objectives through effective product usage.
• Prepare technical reports documenting findings, recommendations, and outcomes.

Customer Training & Education

• Deliver technical training sessions to customers, distributors, and internal teams.
• Develop guidance materials, application procedures, and best-practice recommendations.
• Ensure customers understand product capabilities, limitations, and safe handling requirements.
• Promote customer confidence through ongoing technical engagement and support.

Cross-Functional Collaboration

• Work closely with Sales teams to support customer development and business growth opportunities.
• Collaborate with R&D and Application Development teams to provide field feedback and identify product improvement opportunities.
• Partner with Quality and Manufacturing teams to investigate and resolve product performance issues.
• Support new product introductions and customer qualification programs.

Technical Problem Solving

• Analyze customer challenges and identify root causes of technical issues.
• Conduct structured investigations and recommend solutions that address both immediate and long-term needs.
• Escalate complex technical concerns when specialist expertise is required.
• Contribute to knowledge databases and technical documentation.

Health, Safety & Compliance

• Promote safe handling, storage, and use of chemical products at customer sites.
• Ensure all field activities comply with company safety standards and regulatory requirements.
• Support compliance with customer, environmental, and industry-specific requirements.
• Act as a role model for safety and responsible chemical management.

Who are You?

• Customer-focused, committed to delivering exceptional service and building trusted relationships.
• Technically curious, with a passion for understanding products, processes, and applications.
• Hands-on and practical, enjoying on-site problem-solving and troubleshooting.
• Confident communicator, able to explain technical concepts clearly to a variety of audiences.
• Self-motivated and adaptable, comfortable working independently in field-based environments.
• Collaborative, able to work effectively across technical, commercial, and operational teams.
• Calm under pressure, maintaining professionalism when handling customer issues and operational challenges.

What competencies will you need?

• Degree or equivalent experience in Chemistry, Chemical Engineering, Materials Science, or a related technical discipline.
• Experience in technical service, field support, product applications, manufacturing, or laboratory environments.
• Strong understanding of chemical products, formulations, and industrial processes.
• Ability to interpret technical data, specifications, and performance results.
• Experience conducting product trials, investigations, and performance evaluations.
• Strong customer service and relationship management skills.
• Ability to identify customer needs and recommend appropriate technical solutions.
• Commercial awareness and understanding of how technical support contributes to business growth.
• Experience supporting sales teams and customer development initiatives.

Problem-Solving & Analytical Competencies

• Strong troubleshooting and root cause analysis capabilities.
• Ability to evaluate technical issues systematically and develop practical solutions.
• Experience preparing technical reports and recommendations.
• Data-driven decision-making and analytical thinking skills.

Health, Safety & Compliance Competencies

• Knowledge of chemical handling, laboratory, or manufacturing safety standards.
• Understanding of Safety Data Sheets (SDS), product stewardship, and regulatory requirements.
• Commitment to safe working practices in both customer and company environments.
• Awareness of environmental and quality management systems.
• Excellent verbal, written, and presentation skills.
• Ability to communicate effectively with customers, operators, engineers, scientists, and business leaders.
• Strong stakeholder management and relationship‑building capabilities.
• Ability to influence outcomes through technical expertise and professionalism.
• Strong organizational and time‑management skills.
• Initiative and ability to work independently.
• High level of integrity, accountability, and professionalism.
• Flexibility and willingness to travel extensively as required.
• Continuous improvement mindset with a passion for learning and development.

We are Offering...

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.