Presales Project Manager

Valueonshore ('VOS') Advisors; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Valueonshore ('VOS') Advisors is seeking a Project Manager - Pre-Sales Strategy, Governance & Transformation in Gurugram. The role oversees governance, planning, and oversight across pricing and contracting, driving operational excellence and transformation initiatives.

The candidate will coordinate strategic outcomes, ensure timely delivery, and optimize resources while maintaining service commitments and continuous process improvement across teams.

Qualifications

• 8+ years of PM, program or operations experience.
• Experience in CSP/TSP preferred (telecom).
• Strong communication and leadership skills.
• Proven executive reporting and analytics experience.

Responsibilities

• Program Governance & Project Management: Manage and monitor Pricing and Contracting deliverables against timelines and quality standards.
• Reporting & Business Analytics: Develop and publish weekly/monthly/quarterly executive reports and dashboards; track KPIs and SLA performance.
• Service Delivery Oversight: Monitor adherence to contractual and operational commitments; drive corrective actions and RCA where needed.
• Stakeholder Management: Serve as governance contact; manage communication and escalation; align priorities across teams.
• Process Excellence & Compliance: Ensure adherence to processes; maintain documentation; support audit readiness and compliance activities.

Skills

Advanced Excel

Power BI

Tableau

Reporting tools

Problem solving

Cross-functional leadership

Stakeholder management

Education

Bachelor’s degree in business, Project Management or Operations

Job description

Job Title: Project Manager - Pre-Sales Strategy, Governance & Transformation

Employment Type: Full-Time

Work Location: Sector 54, Gurugram

Position Summary (Shift Timings: 4 pm to 1 am)

Job Description:

• The Project Manager - Pre-Sales Strategy, Governance & Transformation - is responsible for providing leadership, governance, planning, and oversight across Pricing and Contracting functions.
• This role focuses on driving operational excellence, performance management, reporting, stakeholder engagement, risk mitigation, workforce management, and transformation initiatives.
• The position does not perform day-to-day pricing or contracting activities.
• Instead, it acts as the strategic coordinator and owner of business outcomes, ensuring timely delivery, compliance with service commitments, resource optimization, and continuous process improvement across the team.

Key Responsibilities:

Program Governance & Project Management:

• Manage and monitor all Pricing and Contracting deliverables against agreed timelines, quality standards, and business requirements.
• Maintain governance mechanisms to ensure adherence to SLAs, process controls, and operational objectives.
• Track project milestones, dependencies, risks, and action items across multiple initiatives.
• Provide leadership visibility into project performance, escalations, and potential delivery risks.
• Facilitate cross-functional collaboration among AT&T, VOS, Pricing, Contracting and Operations teams.

Reporting & Business Analytics:

• Develop and publish weekly, monthly, quarterly, and executive-level business reports and dashboards especially on RCAs and SLA breaches.
• Track key performance indicators (KPIs), SLAs, cycle times, workloads, productivity, and forecast trends.
• Present performance insights, operational risks, and improvement recommendations to leadership.
• Ensure data accuracy and consistency across business reporting platforms.

Service Delivery Oversight:

• Monitor adherence to contractual and operational service commitments.
• Identify performance gaps and drive corrective actions.
• Lead governance reviews for projects experiencing delays, quality issues, or operational challenges.
• Ensure proper documentation and closure of delivery-related issues.
• Lead Root Cause Analysis (RCA) activities for SLA breaches, customer escalations, operational fallout, and process failures.
• Identify recurring issues and develop preventive action plans.
• Monitor effectiveness of corrective and preventive actions.
• Drive a culture of continuous improvement and operational excellence.
• Support employee engagement including hiring, morale, and overall team wellbeing.
• Addresses are non-business concerns impacting employee productivity and satisfaction.
• Facilitate career development discussions and development planning.
• Monitor workforce utilization, capacity planning, staffing requirements, and workload distribution.
• Foster a high-performance and collaborative team environment.

Stakeholder Management:

• Serve as the primary governance contact for leadership and key stakeholders.
• Manage communication, status updates, risk reporting, and escalation management.
• Ensure alignment between business priorities and team execution.
• Build strong relationships with internal and external stakeholders.
• Identify, prioritize, and sponsor automation opportunities across Pricing and Contracting functions.
• Lead digital transformation initiatives that improve efficiency, reduce manual effort, and enhance customer experience.
• Track transformation benefits, ROI, and implementation progress.
• Partner with technology teams to define business requirements and oversee solution deployment.

Process Excellence & Compliance:

• Ensure compliance with established business processes, policies, and governance frameworks.
• Maintain process documentation, operating procedures, and knowledge repositories.
• Identify process optimization opportunities to improve productivity and cycle times.
• Support audit readiness and operational compliance activities.

Required Qualifications/Skills:

• Bachelor’s degree in business, Project Management or Operations.
• 8+ years of experience in Project Management, Program Management, Operations Management, Sales Support, Pricing, Contracting, or related functions.
• Minimum 5 years of working experience with CSP/TSP i.e. Communication Service Provider/ Telecom Service Provider.
• Strong problem-solving skills.
• Advanced Excel, Power BI, Tableau, or reporting tools expertise.
• Strong experience managing cross-functional business initiatives.
• Excellent communication, presentation, and leadership skills.
• Proven experience in executive reporting, business analytics, and performance management.
• Strong knowledge of SLA management, governance frameworks, and process improvement methodologies.
• Experience leading Pricing, Contract and Operational transformation and automation initiatives.
• Demonstrated ability to manage multiple stakeholders and competing priorities.

Optional Skills:

• Project Management certifications optional, if available (PMP, PRINCE2, Agile, Scrum, or equivalent).
• Experience with CRM, Contract Management, or Pricing platforms.

Success Measures:

• SLA adherence and service performance.
• Timely completion of project deliverables.
• Reduction in operational fallout and recurring issues through RCA and other investigations.
• Successful implementation of automation and transformation initiatives.
• Improved employee engagement and team effectiveness.
• Accuracy and timeliness of business reporting.
• Stakeholder satisfaction and governance effectiveness.