PRE SALES ENGINEER

Datacultr Fintech Limited; Gurugram District; Hybrid; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development opportunities

Collaborative work environment

Comprehensive health benefits

Job summary

A leading fintech company in Gurugram is looking for an experienced Technical Account Manager to manage client relationships and drive account growth. The ideal candidate will have at least 4 years of experience in the SaaS industry, particularly in banking services. Responsibilities include customer relationship management, technical issue resolution, and providing training. The role offers a competitive compensation package and the chance to shape the future of financial services in emerging markets.

Qualifications

• Minimum 4 years of experience in the SaaS industry, preferably with a Banking Software Vendor.
• Functional experience in a technical post-sales role.
• Knowledge of enterprise products life cycle.
• Strong analytical and problem-solving skills.
• Good oral and written communication skills.

Responsibilities

• Be the primary technology contact for customers, ensuring their satisfaction.
• Identify opportunities for account growth and collaborate with teams.
• Coordinate with support and engineering teams to resolve issues.
• Create and deliver training materials for effective platform usage.
• Collaborate on strategic plans to leverage the Datacultr platform.

Skills

Customer Relationship Management

Account Growth

Issue Resolution

Training and Education

Technical Planning

Analytical Skills

Communication Skills

Job description

Datacultr is a global DigitalOperating System for Risk Management and Debt Recovery, we drive CollectionEfficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultris a Digital-Only provider of Consumer Engagement, Recovery and CollectionSolutions, helping Consumer Lending, Retail, Telecom and Fintech Organizationsto expand and grow their business in the under-penetrated New to Credit andThin File Segments.

We are helping millions of new tocredit consumers, across emerging markets, access formal credit and begin theirjourney towards financial health. We have clients across India, South Asia,South East Asia, Africa and LATAM.

Datacultr is headquartered inDubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, andMexico City; and our Development Center is located out of Gurugram, India.

ORGANIZATION’S GROWTH PLAN

Datacultr’s vision is to enableconvenient financing opportunities for consumers, entrepreneurs and smallmerchants, helping them combat the Socio-economic problems this segment facesdue to restricted access to financing.

We are on a mission to enable 35 millionunbanked & under-served people, access financial services by the end of 2026.

Job Description

Position Overview

We are looking for an experienced Technical Account Manager with expertise in SaaS, specializing in banking and financial services. The ideal candidate will be skilled in managing client relationships, resolving issues, driving account growth, and delivering technical guidance and training. They should be proficient in aligning technology solutions with business goals and leveraging data for strategic insights

Core Responsibilities

Customer Relationship Management : Be the primary technology point of contact for our customers. They are responsible for understanding customer business challenges and technology needs, establishing and maintaining strong relationships, and ensuring customer satisfaction.

Account Growth : Identifying opportunities for account growth and discuss the same with your seniors to pitch for upselling or cross-selling. Works closely with internal Customer Success teams to identify these opportunities and demonstrate the value of additional services or products.

Issue Resolution and Escalation Management : When technical issues arise, coordinate with the support and engineering teams to resolve these issues promptly. Quickly manage issues and ensure timely communication back to the customer .

Training and Education : Creation and delivery of training materials and sessions for customers, ensuring that they can effectively use the platform.

Technical Planning and Consultation : Collaborates with internal Customer Success Managers to develop strategic plans that leverage the Datacultr platform to address business needs and opportunities. They deliver consultative guidance on best practices and standard methodologies.

Reporting and Analytics : Provide regular reports to internal stakeholders on account status, usage metrics, service levels, and other key performance indicators.

Key Requirements

Minimum 4 years of experience required in the SaaS industry, preferably with a Banking Software Vendor, focused on global financial services.

Functional experience in a technical post sales role.

Knowledge of enterprise products life cycle.

Strong analytical and problem-solving skills

Good oral and written communication skills, people skills, and presentation skills.

What We Offer

Opportunity to shape the future of unsecured lending in emerging markets

Competitive compensation package

Professional development and growth opportunities

Collaborative, innovation-focused work environment

Comprehensive health and wellness benefits

Location & Work Model

Hybrid from Chennai

Work from Client Office once or twice every week