Pre-Sales Application Engineer

Agilent Technologies India Pvt Ltd.; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Agilent Technologies India Pvt Ltd. is seeking an Application Support Engineer for the CSD Division to provide technical and application support across HPLC, UHPLC, LC/MS, GC, and GC/MS workflows.

You will guide customers, troubleshoot analytical challenges, and collaborate with sales, service, and product teams to maximize product value. You will develop and optimize analytical methods, share best practices, and deliver training through workshops and webinars, helping customers achieve robust

Qualifications

• Bachelor’s or Master’s Degree in Chemistry, Analytical Chemistry, Pharmaceutical Sciences, Chemical Engineering, Life Sciences, or related field.
• Minimum 5 years of relevant laboratory or applications support experience.
• Hands-on experience with HPLC, UHPLC, LC/MS, GC, GC/MS techniques.
• Strong problem-solving, data interpretation, and customer-focused mindset.
• Familiarity with chromatography consumables and sample preparation workflows.
• Excellent verbal and written communication skills; ability to train customers.

Responsibilities

• Serve as the primary technical resource for customer inquiries related to Agilent CSD products (HPLC, LC/MS, GC, GC/MS).
• Provide application guidance and troubleshooting for chromatography workflows and analytical challenges.
• Assist customers in achieving optimal method performance through product selection and recommendations.
• Support issue resolution with field service engineers and technical support teams.
• Develop, transfer, and optimize analytical methods using Agilent chromatography columns and consumables.
• Conduct customer training programs, workshops, seminars, and webinars on chromatography applications.
• Collaborate with sales, service, product management, and global teams to address customer needs.

Skills

Analytical chemistry

Chromatography theory

Troubleshooting

Data interpretation

Communication

Cross-functional collaboration

Project management

Customer engagement

Education

Bachelor’s or Master’s Degree in Chemistry or related field

Tools

LC/MS instrumentation

HPLC/GC instrumentation

Job description

Job DescriptionThe Application Support Engineer – CSD Division will be responsible for providing technical and application support for Agilent's Chemistries and Supplies Division (CSD) portfolio, including chromatography columns, sample preparation products, consumables, reagents, and workflow solutions. The role focuses on enabling customer success through application consulting, method optimization support, troubleshooting, customer training, and close collaboration with sales, service, and product teams.The successful candidate will possess strong analytical chemistry knowledge, hands-on experience with chromatography workflows, excellent problem-solving capabilities, and a customer-centric mindset. This position plays a critical role in helping customers maximize the performance and value of Agilent CSD products while driving customer satisfaction and business growth.Key ResponsibilitiesApplication & Technical SupportServe as the primary technical resource for customer inquiries related to Agilent CSD products including HPLC, LC/MS, GC, GC/MS columns, sample preparation products, standards, reagents, and laboratory consumables.Provide application guidance and troubleshooting support for chromatography workflows and analytical challenges.Assist customers in achieving optimal method performance through product selection and application recommendations.Support issue resolution by working closely with customers, field service engineers, and technical support teams.Method Development & OptimizationSupport customers in developing, transferring, and optimizing analytical methods using Agilent chromatography columns and consumables.Provide recommendations on sample preparation, chromatographic separation, method robustness, and productivity improvements.Demonstrate best practices for improving analytical performance and laboratory efficiency.Customer Training & EducationConduct customer training programs, workshops, seminars, and webinars on chromatography applications and consumable usage.Develop and deliver application-focused educational content, including technical guides, application notes, presentations, and training materials.Promote best practices for method development, troubleshooting, and instrument-consumable integration.Customer Engagement & SuccessPartner with sales teams to understand customer requirements and provide application consultation.Build strong relationships with customers across pharmaceutical, biopharmaceutical, environmental, food, chemical, forensic, academic, and contract testing laboratories.Ensure a high level of customer satisfaction through proactive follow-up and continuous technical support.Identify opportunities to improve customer workflows and laboratory productivity using Agilent solutions.Cross-Functional CollaborationCollaborate with Sales, Marketing, Service, Product Management, and Global Application teams to address customer needs.Provide customer feedback, market intelligence, and application insights to support product development and portfolio enhancement initiatives.Support new product introductions and technical marketing activities.Market & Competitive IntelligenceStay current with industry trends, regulatory developments, emerging analytical techniques, and competitive technologies.Monitor application trends in chromatography and related analytical workflows.Support business growth initiatives through identification of customer challenges and opportunities.QualificationsEducationBachelor’s or Master’s Degree in Chemistry, Analytical Chemistry, Pharmaceutical Sciences, Chemical Engineering, Life Sciences, or a related scientific discipline.ExperienceMinimum 5 years of relevant laboratory, applications, technical support, or customer-facing experience.Hands-on experience with HPLC, UHPLC, LC/MS, GC, and/or GC/MS techniques.Experience in method development, troubleshooting, and analytical workflow optimization.Knowledge of chromatography consumables, sample preparation products, and related laboratory workflows is highly desirable.Technical SkillsStrong understanding of chromatographic theory and analytical chemistry principles.Ability to troubleshoot analytical methods and chromatography-related issues.Familiarity with pharmaceutical, environmental, food, chemical, or applied markets.Proficiency in scientific data interpretation and problem-solving.Soft SkillsExcellent verbal and written communication skills.Strong presentation and customer engagement capabilities.Ability to work effectively in cross-functional and multicultural environments.Customer-focused approach with a passion for helping customers succeed.Strong organizational and project management skills.Preferred QualificationsExperience supporting chromatography columns and sample-preparation products.Prior experience in applications support, technical sales support, or customer success roles.Demonstrated ability to deliver customer training and technical seminars.Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:35% of the TimeShift:DayDuration:No End DateJob Function:Sales