Customer Service Admin- Career

agilent; Gurugram District; On-site; INR 350,000 - 600,000; Full time

Job summary

Agilent Technologies in India seeks a Customer Service professional to interface with customers, logistics, manufacturing and sales to handle pre- and post-sales service tasks. You will manage end-to-end order status, service requests, and quotes, while maintaining high quality and timely communication with internal and external customers.

The role requires 2–3 years of experience and excellent English communication skills.

Qualifications

• Requires minimum graduate certification and/or higher education, or equivalent combination of education and experience.
• Minimum of 2 to 3 years of total work experience for entry to this level
• Requires excellent English written and verbal communication skills.

Responsibilities

• Create tickets and service orders and process quotes within approved workflows.
• Manage end-to-end order status, repair/calibration requests, and contract/lease issues as applicable.
• Coordinate with internal and external customers to ensure timely, accurate information and service delivery.
• Collaborate with partners to meet expectations and adhere to process guidelines.
• Resolve issues by applying established policies and procedures.

Skills

Customer service

Communication

English proficiency

Education

Graduate certification or higher

Tools

SAP CRM

C4C

Job description

Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

• Works on the allocated task assigned within the given timelines by following the standard process SOP and WI.
• Quality is of utmost importance for the process.
• Responsible for creating ticket, service roder, and/or processing quotes acceptance along with other additional activities.
• Awareness of tools such as SAP CRM and C4C are preferred.
• Must know how, what and when to communicate relevant information with both internal and external customer.
• Works very closely with partners and ensuring their expectations are met and well-handled within process guidelines
• Resolves problems by applying established policies, procedures and tactics.

Qualifications

Min. Education & Experience:

• Requires minimum graduate certification and/or higher education, or equivalent combination of education and experience.
• Minimum of 2 to 3 years of total work experience for entry to this level
• Requires excellent English written and verbal communication skills.

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: No

Shift: Day

Duration: No End Date

Job Function: Customer Service