Field Service Application Engineer

Agilent Technologies; Ahmedabad District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Agilent Technologies Inc. is seeking a skilled technical & application services professional to provide support for Agilent analytical instruments across diverse markets in PAN India. You will deliver on-site education courses, deploy efficient methods on instruments, and lead cross-functional projects with customers.

The role involves troubleshooting, training, and prompt response to customer queries, with extensive travel and coordination with the field sales team to delight key customers.

Qualifications

• Master's degree in Chemistry, Analytical Chemistry, Instrumentation, Pharmacy, Biotechnology or Life Science.
• 5–6 years of relevant experience.
• Willingness to travel extensively.
• Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills; strong organizational and negotiation abilities.

Responsibilities

• Provide technical & application support for Agilent instruments to existing and new customers across Biopharma/Proteomics/Pharma/Food sectors in PAN India.
• Deliver on-site training and education courses.
• Deploy cost- and time-efficient application methods on Agilent instruments.
• Troubleshoot method/technology transfer issues across instruments.
• Lead cross-functional projects with customers.
• Deliver product seminars to customers, prospects, and employees.
• Train internal and external teams and provide technical support.
• Respond promptly to customer queries and escalate issues.
• Participate in programs to drive demand for Agilent products/services.
• Perform installations, preventive maintenance, repair, IQ/OQ on products.
• Coordinate with field sales and managers to ensure customer satisfaction.
• Willingness to travel extensively.

Skills

Communication skills

Troubleshooting

Problem-solving

Verbal communication

Written communication

Negotiation skills

Organizational skills

Travel willingness

Education

Master's degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science

Tools

Microsoft Outlook

Excel

PowerPoint

SQL

Job description

Job Description

Provides technical & application services & support to Agilent customers. This includes timely and cost-effective problem resolution with the objective to enhance our customer experience and meet Agilent contractual agreements. Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales. Performs a set of required admin tasks to ensure flawless customer service for contract and trade customers.

Job Roles & Responsibilities

• Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers in markets of Biopharma/Proteomics/Pharma/Food etc. at identified locations at PAN India level.
• Deliver customer education courses on-site as well at COE labs
• Cost & time effective application method deployment on Agilent instruments
• Promptly troubleshoot method/technology transfers issues from one instrument to another.
• Lead projects requiring coordination with other functions & customers.
• Deliver product seminars for customers, prospects, and employees.
• Training of internal & external team and provide technical support.
• Respond promptly to related customer queries & help in prompt resolution of customer escalations.
• Participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs.
• Perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as required.
• Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted.
• Must be willing to travel extensively

Qualifications

• Master’s Degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent
• Relevant basic/theoretical knowledge of analytical instruments like LC/LCMS/QTOF, GC/GCMS, ICPOES/MS, UV/FTIR, qPCR, Tape Station, Bioanalyzer etc.
• Experience 5 – 6 years
• Candidate should enjoy travelling and visiting customers.
• Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills along with good organizational & negotiation skills

Note#:

• Preferably LCMS, LCQTOF for Biopharma
• Preferably qPCR, Tape Station, Bioanalyzers etc. for BSO

Computer and IT Skills

Microsoft Outlook, Excel, PowerPoint, SQL etc.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

100% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support