power app admin

V2 Solutions; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

V2 Solutions in Bengaluru, India seeks a technically adept IT operations specialist to support Power Platform and Microsoft 365 environments. You will troubleshoot application and flow performance, assist with governance, and ensure end users receive effective help.

The role emphasizes process adherence, documentation, and collaboration with senior engineers to resolve complex issues and implement improvements in a dynamic tech team.

Qualifications

• 3-5 years of experience in technical support, platform administration, or IT operations.
• Familiarity with Power Platform fundamentals (Power Apps, Power Automate, Dataverse).
• Experience using ITSM tools like ServiceNow, Jira, or equivalent.
• Strong communication skills and empathy for end users.
• Ability to follow processes and SOPs with consistency.
• Logical thinking and troubleshooting ability.
• Time management and task prioritization.
• Attention to detail and strong documentation habits.
• Willingness to collaborate with more senior team members.

Responsibilities

• Provide technical support across Power Platform and related Microsoft 365 environments.
• Assist with platform administration, governance, and security considerations.
• Troubleshoot issues across apps, automations, and data integrations.
• Document troubleshooting steps and maintain SOPs.
• Coordinate with cross-functional teams and escalate to seniors as needed.
• Monitor performance and collaborate on process improvements.

Skills

3-5 years experience

Power Platform fundamentals

End-user communication

Process adherence

Troubleshooting

Documentation

Collaboration with seniors

Tools

ServiceNow

Jira

Microsoft 365

Dynamics 365

Power Platform tools (PowerShell, XrmToolBox)

Job description

Role & responsibilities Mandatory Skills Description:

• - 3-5 years of experience in technical support, platform administration, or IT operations
• - Familiarity with Power Platform fundamentals (Power Apps, Power Automate, Dataverse)
• - Experience using ITSM tools like ServiceNow, Jira, or equivalent
• - Strong communication skills and empathy for end users
• - Ability to follow processes and SOPs with consistency
• - Logical thinking and troubleshooting ability
• - Time management and task prioritization
• - Attention to detail and strong documentation habits
• - Willingness to escape and collaborate with more senior team members
• - ITSM & Support Tools: ServiceNow (or equivalent), Microsoft Teams, Outlook, Excel
• - Microsoft 365: (Graph, Outlook, Teams, SharePoint, OneDrive, Excel integration)
• - Dynamics 365: Exposure to D365 applications and their integration with Power Platform
• - Troubleshooting and Support Skills (Diagnosing issues in app/flow performance, Error code analysis and root cause identification, Using diagnostic tools and logs, Browser developer tools, Network tracing)
• - Power Platform Administration: Power Platform administration expertise, Power Platform governance, Power Platform security and compliance, Power Platform licensing and capacity management, Power Platform change management, Azure fundamentals, Entra ID fundamentals including SPN, Teams fundamentals, SharePoint fundamentals, MFA fundamentals, Networking fundamentals (TCP/IP basics, DNS, VPNs)
• - Power Platform Components: Power Apps, Power Automate, Dataverse, AI Builder, Copilot Studio, Power Pages, Power BI, Connectors, Gateways
• - Power Platform Admin Tools: XrmToolBox, Center of Excellence (CoE) Toolkit, PowerShell modules for Power Platform
• - AI & Intelligent Automation: Microsoft 365 Copilot, Power Apps and Power Automate Copilots
• - ALM & DevOps: Azure DevOps, GitHub Actions
• - Monitoring & Analytics: Power BI, Power Apps Monitor, Azure Monitor, Application Insights
• - Data, Integration Languages, Protocols: Data modelling, SQL, DAX, Power Query, Power FX, Workflow Definition Language, PowerShell, FetchXML, Odata, JSON, REST, FTP, HTTP(S), OAuth
• - Task Management & Work Tracking: Azure Boards, Microsoft Planner

Preferred candidate profile