Portfolio Analyst

aptiagroup; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

Aptia India delivers client centric services to the business globally. The Analyst role supports client implementation and delivery by resolving participant-level issues and executing client-specific processes in Gurugram.

We are seeking a candidate with 1–3 years in Benefits Administration or related operations, strong detail orientation, and proficiency with MS Office and workflow tools. This position is based in Gurugram and offers growth opportunities within Aptia.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years in Benefits Administration or related operations role.
• Familiarity with benefits regulations and compliance requirements.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite and workflow tools.
• Intellectual curiosity and willingness to learn emerging technologies.

Responsibilities

• Resolve Tier 2 participant issues and manage participant logs.
• Execute client-specific processes (premium remittance, open enrollment, carrier/vendor processing).
• Maintain accurate documentation and reporting in workflow tools.
• Create and execute test plans for new client implementations, open enrollment changes and product upgrades.
• Monitor SLA adherence and identify areas for improvement.
• Support audits, renewals, and special projects as needed.
• Work with Lead Analysts and Coordinators to ensure smooth delivery and client health.
• Escalate complex issues appropriately and assist in remediation plans.

Skills

Quality Audit

Technical Writing

Data Lifecycle

Education

Bachelor’s degree or equivalent

Job description

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what we do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. It brings together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

Aptia India delivers client centric services to the business globally. You can learn more about Aptia on our website.

Job Description

• Company - Aptia India
• Position/ Title - Analyst
• Profile Specifics - Department US Ops
• Location - Gurugram

Role Summary

The Analyst supports client implementation and delivery by resolving participant-level issues and executing client-specific processes accurately and on time. This role ensures compliance with service standards, monitors operational trends, and contributes to continuous improvement efforts. Analysts collaborate closely with Lead Analysts and Coordinators to maintain client health and satisfaction.

What You'll Be Doing

• Client Support
  • Resolve Tier 2 participant issues and manage participant logs.
  • Execute client-specific processes (premium remittance, open enrollment, carrier/vendor processing)
  • Maintain accurate documentation and reporting in workflow tools.
  • Create and Execute test plans for new client implementations, open enrollment changes and product upgrades
• Operational Excellence
  • Monitor SLA adherence and identify areas for improvement.
  • Support audits, renewals, and special projects as needed.
• Collaboration
  • Work with Lead Analysts and Coordinators to ensure smooth delivery and client health.
  • Escalate complex issues appropriately and assist in remediation plans.

What We're Looking For

• Bachelor's degree or equivalent experience.
• 1-3 years in Benefits Administration or related operations role.
• Familiarity with benefits regulations and compliance requirements.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite and workflow tools.
• Intellectual curiosity and willingness to learn emerging technologies.

Key Skills

• Technical Skills: Quality Audit, Technical Writing, Data Lifecycle
• Domain Knowledge: Benefits Administration, Carrier Connectivity & EDI
• Standards, Health and Benefits Plans, Open Enrollment Lifecycle &
• Communications Workplace Behavioral Skills: Learning Agility, Collaboration and Teamwork

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.