Policybazaar – Technical Program Lead – Customer Experience Policybazaar

The Corporate Institute; Gurugram District; On-site; INR 3,200,000 - 5,200,000; Full time

Job summary

The Corporate Institute is seeking an experienced Technical Program Lead to drive cross-functional technology programs focused on customer experience and digital products. You will collaborate with Product, Engineering, Design, Data, and Business teams to ensure successful delivery of high-impact initiatives.

In this fast-paced role, you will define program scope, milestones, roadmaps, and governance, manage dependencies, track outcomes, and present progress to senior leadership, while

Qualifications

• 8–12 years of overall experience in Technical Program Management / TPM within technology-driven organizations.
• Strong understanding of technology, SDLC, product development, and engineering processes.
• Experience managing complex programs across multiple tech and product teams.
• Exposure to customer-facing digital products and customer experience initiatives.
• Ability to work with senior Product, Engineering, and Business stakeholders.
• Excellent planning, execution, prioritization, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and leadership to influence cross-functional teams.
• Ability to operate effectively in a fast-paced, high-growth environment.

Responsibilities

• Lead end-to-end execution of cross-functional technology programs for customer-facing products.
• Define program scope, objectives, milestones, and delivery plans with Product and Engineering teams.
• Drive planning, execution, tracking, and governance for timely delivery.
• Manage dependencies across multiple product and technology teams and mitigate risks.
• Develop and maintain program roadmaps, timelines, metrics, and status reporting.
• Understand technical dependencies, challenges, trade-offs, and delivery risks with engineering teams.
• Translate customer and business requirements into executable programs with Product partners.
• Drive initiatives to improve customer experience, digital journeys, engagement, conversion, and product performance.
• Establish stakeholder communication and align Product, Tech, Business, and other teams.
• Track program outcomes and use data to identify improvements.
• Identify bottlenecks and drive resolutions through stakeholder management and problem-solving.
• Present program progress, risks, dependencies, and outcomes to senior leadership.

Skills

Technical TPM

Cross-functional leadership

Stakeholder management

Delivery governance

Product lifecycle

Data-driven decisions

Communication skills

Job description

Job Description:

We are looking for an experienced Technical Program Lead to drive strategic, cross-functional technology programs focused on customer experience and digital products.

The role will work closely with Product, Engineering, Design, Data, and Business teams to ensure successful delivery of high-impact initiatives.

Key Responsibilities:

• 1) Lead end-to-end execution of complex, cross-functional technology programs across customer-facing products.
• 2) Work closely with Product and Engineering teams to define program scope, objectives, milestones, and delivery plans.
• 3) Drive program planning, execution, tracking, and governance to ensure timely and high-quality delivery.
• 4) Manage dependencies across multiple product and technology teams and proactively identify and mitigate risks.
• 5) Develop and maintain program roadmaps, timelines, metrics, and status reporting.
• 6) Work closely with engineering teams to understand technical dependencies, challenges, trade-offs, and delivery risks.
• 7) Partner with Product teams to translate customer and business requirements into executable programs.
• 8) Drive initiatives aimed at improving customer experience, digital journeys, engagement, conversion, and overall product performance.
• 9) Establish effective stakeholder communication and ensure alignment across Product, Technology, Business, and other relevant teams.
• 10) Track program outcomes and use data and insights to identify areas for improvement.
• 11) Proactively identify bottlenecks and drive resolution through effective stakeholder management and problem-solving.
• 12) Present program progress, key risks, dependencies, and outcomes to senior leadership.

Desired Skills & Experience

• – 8-12 years of overall experience, with strong experience in Technical Program Management / Program Management within technology-driven organizations.
• – Strong understanding of technology, software development lifecycle, product development, and engineering processes.
• – Experience managing complex programs involving multiple technology and product teams.
• – Strong exposure to customer-facing digital products and customer experience initiatives.
• – Ability to work effectively with senior Product, Engineering, and Business -stakeholders.
• – Strong project/program planning, execution, prioritization, and stakeholder management skills.
• – Excellent analytical and problem-solving abilities.
• – Strong communication and leadership skills with the ability to influence cross-functional teams.
• – Ability to operate effectively in a fast-paced, high-growth environment.

Preferred Experience

• – Experience in consumer internet, fintech, insurtech, e-commerce, BFSI, or other digital product organizations.
• – Exposure to large-scale customer-facing platforms, digital journeys, conversion optimization, personalization, onboarding, or customer engagement initiatives.
• – Experience working in an environment with multiple products, technology teams, and complex cross-functional dependencies