Program Manager

Tech Mahindra; Hyderabad, Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Tech Mahindra is seeking a seasoned Program Manager to lead a large Property & Casualty Insurance technology engagement, spanning 100+ applications across development, maintenance, modernization, and transformation initiatives.

The role requires deep insurance domain knowledge, delivery leadership, governance discipline, and the ability to collaborate with customer business and technology leaders to ensure high-quality delivery and operational stability.

Qualifications

• 15+ years of IT experience with strong program management in large-scale insurance/enterprise tech.
• Experience managing 100+ applications across development, maintenance, and transformation.
• Strong customer-facing delivery leadership with executive governance exposure.
• Proven planning, governance, financial tracking, risk and stakeholder communication.
• Hands-on exposure to Agile, Scrum, Kanban, Waterfall, DevOps, ITIL, and release management.

Responsibilities

• Own end-to-end program delivery for a 100+ application portfolio.
• Interface with business and technology leaders to ensure delivery quality.
• Manage delivery across support, enhancements, modernization, and releases.
• Establish governance across operations, reviews, RAID, SLAs, and budgets.
• Plan, estimate, prioritize, and coordinate multi-workstream releases.
• Lead onsite, offshore, nearshore, vendor, and customer teams.
• Ensure adherence to Agile/Waterfall/hybrid delivery models and ITIL.
• Provide executive-level reporting on program health, risks, and value realization.

Skills

Program management

Delivery leadership

Stakeholder management

Agile/Scrum/Kanban

Hybrid delivery

ITIL

Release management

Vendor management

Executive governance

Financial tracking

Education

Bachelor’s degree in Engineering/CS/IT

PM/PRINCE2/SAFe/ITIL/Certifications

Tools

Jira

Azure DevOps

MS Project

Confluence

ServiceNow

Power BI

Job description

Role: Program Manager P&C Insurance

Experience: 15+ years of IT experience, including 8+ years in program / delivery management

Location: Pune, Hyderabad only

Domain: Property & Casualty (P&C) Insurance

Notice Period: within 60 Days

Role Summary

The Program Manager will be responsible for managing a large, complex, customer-facing P&C Insurance technology engagement covering 100+ applications across application development, maintenance, production support, modernization, and transformation initiatives. The role requires strong insurance domain knowledge, delivery leadership, governance discipline, stakeholder management, and the ability to work directly with customer business and technology leaders to ensure high-quality delivery, operational stability, and continuous improvement.

Key Responsibilities

• Own end-to-end program delivery for a complex P&C Insurance application portfolio covering 100+ business-critical applications.
• Act as the primary interface with customer stakeholders, including business leaders, technology leaders, product owners, operations teams, and vendor partners.
• Manage delivery across application support, enhancements, projects, modernization, integrations, releases, production stability, and continuous service improvement.
• Establish and run strong governance across daily operations, weekly delivery reviews, monthly steering committees, executive reviews, RAID tracking, SLA / KPI performance, financials, and resource planning.
• Drive planning, estimation, prioritization, dependency management, release coordination, risk mitigation, issue resolution, and escalation management across multiple workstreams.
• Lead distributed onsite, offshore, nearshore, vendor, and customer-aligned teams across business analysis, development, testing, DevOps, infrastructure, data, and production support.
• Ensure adherence to Agile, Waterfall, hybrid delivery models, ITIL processes, SDLC standards, quality controls, security, compliance, and audit requirements.
• Partner with customer teams to identify transformation, automation, application rationalization, incident reduction, productivity improvement, and cost optimization opportunities.
• Provide executive-level reporting on program health, delivery progress, risks, dependencies, financials, operational metrics, customer satisfaction, and value realization.

P&C Insurance Domain Expectations

• Strong understanding of P&C Insurance business processes such as policy administration, underwriting, rating, billing, claims, reinsurance, agency / broker management, customer servicing, regulatory reporting, and document management.
• Experience working with commercial, personal, specialty, or multiline insurance carriers will be preferred.
• Ability to understand customer business objectives and translate them into delivery priorities, technology roadmaps, operational improvements, and measurable business outcomes.
• Familiarity with core insurance platforms, digital portals, workflow systems, CRM, document management, data platforms, integration technologies, and reporting / analytics applications.

Required Skills and Experience

• 15+ years of overall IT experience with strong program management experience in large-scale insurance, BFSI, or enterprise technology engagements.
• Proven experience managing large application portfolios, preferably 100+ applications, across development, maintenance, support, and transformation scope.
• Strong customer-facing delivery leadership with experience working directly with senior customer stakeholders and executive governance forums.
• Excellent command over program planning, delivery governance, financial tracking, resource management, risk management, change control, and stakeholder communication.
• Hands-on exposure to Agile, Scrum, Kanban, Waterfall, hybrid delivery, DevOps, ITIL, incident / problem management, release management, and production support operations.
• Good understanding of enterprise technologies such as Java, .NET, APIs, microservices, cloud platforms, databases, integration middleware, DevOps tools, monitoring tools, and Service Management platforms.
• Experience with tools such as Jira, Azure DevOps, MS Project, Confluence, ServiceNow, Power BI, SharePoint, or equivalent platforms.
• Ability to manage ambiguity, resolve conflicts, influence stakeholders, drive decisions, and maintain delivery discipline in a multi-vendor, multi-stakeholder environment.

Qualifications and Certifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related discipline.
• Certifications such as PMP, PRINCE2, SAFe, Certified Scrum Master, ITIL, or equivalent program / delivery management certifications are preferred.
• Insurance domain certifications such as AINS, CPCU, LOMA, or equivalent will be an added advantage.

Preferred Candidate Attributes

• Customer-first mindset with strong ownership, accountability, and executive presence.
• Ability to operate effectively in high-pressure, business-critical, and complex delivery environments.
• Strong communication, negotiation, facilitation, and relationship management skills.
• Structured, data-driven, and outcome-oriented approach to governance and delivery management.
• Ability to balance operational stability with transformation, automation, innovation, and cost optimization goals.