Plm Support Engineer

Tekskills Inc.; Kolkata District; Hybrid; INR 600,000 - 1,100,000; Full time

Job summary

Tekskills Inc. seeks a PLM Support Engineer in Bengaluru. Hybrid work model. You will provide L1/L2 support for CONTACT PLM, troubleshoot issues, and collaborate with dev and infra teams to resolve complex problems.

You’ll monitor system health, assist in configuration and integration of PLM modules, document resolutions, and train end users to maximize product usage and minimize downtime.

Qualifications

• Bachelor’s degree in Engineering, CS or related field.
• PLM knowledge and experience with PLM workflows.
• Strong troubleshooting of PLM apps and DB issues.
• Excellent communication with technical and business teams.
• Ability to handle multiple requests under pressure.

Responsibilities

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to elevate and resolve complex technical issues.
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in configuration, customization, and integration of CONTACT PLM modules.
• Document issues, resolutions, and maintain knowledge base articles.
• Conduct training sessions and support end-users to enhance understanding of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure stability.
• Stay updated on features, trends, and best practices related to PLM systems.

Skills

PLM knowledge

Troubleshooting

Oracle/SQL Server

Communication

Team collaboration

Education

Bachelor's degree in Engineering

Tools

Oracle

SQL Server

Job description

Job Title: PLM Support Engineer

Location: Bengaluru (Hybrid)

Key Responsibilities:

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to elevate and resolve complex technical issues.
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure system stability.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Required Skills & Qualifications:

• Strong knowledge of PLM concepts, workflows, and business processes.
• Bachelors degree in Engineering, Computer Science, or related field.
• Proficiency in troubleshooting application and database issues related to PLM software.
• Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
• Ability to work under pressure and manage multiple support requests effectively.
• Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system.
• Strong analytical and problem-solving skills.
• Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
• Ability to work independently and as part of a team in a fast-paced environment.Role & responsibilities