Plm Support Engineer

Tekskills Inc.; Dadri; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Tekskills Inc. is seeking a PLM Support Engineer to provide L1/L2 troubleshooting for the CONTACT PLM platform from its Bengaluru hybrid location.

You will collaborate with development and infrastructure teams, monitor health, and drive preventive maintenance to minimize downtime. The role requires strong PLM knowledge, server/database troubleshooting (Oracle/SQL Server), and excellent communication to assist end-users and internal teams.

Qualifications

• Bachelor's degree in Engineering, CS or related field.
• Strong knowledge of PLM concepts, workflows and business processes.
• Proficiency in troubleshooting application and database issues related to PLM software.
• Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
• Ability to work under pressure and manage multiple support requests effectively.
• Maintain ticket progress and SLA compliance in the tracking system.
• Strong analytical and problem-solving skills.
• Proficient in troubleshooting server and database issues (Oracle/SQL Server).

Responsibilities

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to resolve complex technical issues.
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in configuration, customization, and integration of CONTACT PLM modules as per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance their understanding of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure system stability.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Skills

PLM concepts

Troubleshooting

Communication

Analytical thinking

Documentation

Training

Teamwork

Education

Bachelor's in Engineering

Tools

PLM software

Oracle

SQL Server

Job description

Job Title: PLM Support Engineer

Location: Bengaluru (Hybrid)

Key Responsibilities:

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to elevate and resolve complex technical issues.
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure system stability.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Required Skills & Qualifications:

• Strong knowledge of PLM concepts, workflows, and business processes.
• Bachelors degree in Engineering, Computer Science, or related field.
• Proficiency in troubleshooting application and database issues related to PLM software.
• Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
• Ability to work under pressure and manage multiple support requests effectively.
• Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system.
• Strong analytical and problem-solving skills.
• Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
• Ability to work independently and as part of a team in a fast-paced environment.Role & responsibilities